ITU

Understanding the Impact of Boundary Conditions on Participatory Activities.

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  • Øivind Klungseth Zahlsen
  • Dag Svanæs
  • Arild Faxvaag
  • Yngve Dahl

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This paper addresses how conditions external to participatory activities in large-scale information technology (IT) projects may affect participation and potentially reduce user impact. We propose boundary conditions to denote such conditions. We explore this issue through interviews with eight participants in a large ongoing health IT project. The aim of the project is to implement a shared electronic health record system for health care services in a region of Norway. Four phenomena are discussed—group discontinuity, informal follow-up meetings, contractual discussions in the participatory activity, and the “parking” of design decisions. For each phenomenon, we reflect on the associated boundary conditions and their effects on participation and user impact. Based on the findings, the following recommendations are made to help participatory design scale with the complexities of large-scale projects: (1) make the boundary conditions explicit; (2) plan for reflections on the process; and (3) plan for peer interaction between users.
Original languageEnglish
Title of host publicationProceedings of the 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society
Number of pages11
PublisherAssociation for Computing Machinery
Publication dateOct 2020
Pages1-11
Article number81
DOIs
Publication statusPublished - Oct 2020
EventThe 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society - Online
Duration: 25 Oct 202029 Oct 2020
Conference number: 11
https://nordichi2020.org/

Conference

ConferenceThe 11th Nordic Conference on Human-Computer Interaction: Shaping Experiences, Shaping Society
Nummer11
LocationOnline
Periode25/10/202029/10/2020
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