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The Role of Different Types of Conversations for Meeting Success

Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

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The Role of Different Types of Conversations for Meeting Success. / Zhou, Ke; Constantinides, Marios; Aiello, Luca Maria; Joglekar, Sagar; Quercia, Daniele.

In: I E E E Pervasive Computing, Vol. 20, No. 4, 13.11.2021, p. 35-42.

Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

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Author

Zhou, Ke ; Constantinides, Marios ; Aiello, Luca Maria ; Joglekar, Sagar ; Quercia, Daniele. / The Role of Different Types of Conversations for Meeting Success. In: I E E E Pervasive Computing. 2021 ; Vol. 20, No. 4. pp. 35-42.

Bibtex

@article{e9f285567ad648749b29971f3aec6409,
title = "The Role of Different Types of Conversations for Meeting Success",
abstract = "While current meeting tools are able to capture key analytics from both text and voice (e.g., meeting summarization), they do not often capture important types of conversations (e.g., a heated discussion resulting in a conflict being resolved). We developed a framework that not only analyzes text and voice, but also quantifies fundamental types of conversations. Upon analyzing 72 hours of conversations from 85 real-world virtual meetings together with their 256 self-reported meeting success scores, we found that our quantification of types of conversations (e.g., social support, conflict resolution) was more predictive of meeting success than traditional voice and text analytics. These new techniques will be essential to uncover patterns in online meetings that might otherwise go unnoticed.",
keywords = "meetings, NLP",
author = "Ke Zhou and Marios Constantinides and Aiello, {Luca Maria} and Sagar Joglekar and Daniele Quercia",
year = "2021",
month = nov,
day = "13",
doi = "https://doi.org/10.1109/MPRV.2021.3115879",
language = "English",
volume = "20",
pages = "35--42",
journal = "I E E E Pervasive Computing",
issn = "1536-1268",
publisher = "Institute of Electrical and Electronics Engineers",
number = "4",

}

RIS

TY - JOUR

T1 - The Role of Different Types of Conversations for Meeting Success

AU - Zhou, Ke

AU - Constantinides, Marios

AU - Aiello, Luca Maria

AU - Joglekar, Sagar

AU - Quercia, Daniele

PY - 2021/11/13

Y1 - 2021/11/13

N2 - While current meeting tools are able to capture key analytics from both text and voice (e.g., meeting summarization), they do not often capture important types of conversations (e.g., a heated discussion resulting in a conflict being resolved). We developed a framework that not only analyzes text and voice, but also quantifies fundamental types of conversations. Upon analyzing 72 hours of conversations from 85 real-world virtual meetings together with their 256 self-reported meeting success scores, we found that our quantification of types of conversations (e.g., social support, conflict resolution) was more predictive of meeting success than traditional voice and text analytics. These new techniques will be essential to uncover patterns in online meetings that might otherwise go unnoticed.

AB - While current meeting tools are able to capture key analytics from both text and voice (e.g., meeting summarization), they do not often capture important types of conversations (e.g., a heated discussion resulting in a conflict being resolved). We developed a framework that not only analyzes text and voice, but also quantifies fundamental types of conversations. Upon analyzing 72 hours of conversations from 85 real-world virtual meetings together with their 256 self-reported meeting success scores, we found that our quantification of types of conversations (e.g., social support, conflict resolution) was more predictive of meeting success than traditional voice and text analytics. These new techniques will be essential to uncover patterns in online meetings that might otherwise go unnoticed.

KW - meetings

KW - NLP

U2 - https://doi.org/10.1109/MPRV.2021.3115879

DO - https://doi.org/10.1109/MPRV.2021.3115879

M3 - Journal article

VL - 20

SP - 35

EP - 42

JO - I E E E Pervasive Computing

JF - I E E E Pervasive Computing

SN - 1536-1268

IS - 4

ER -

ID: 86442286