Leakiness and Creepiness in App Space: User Perceptions of Privacy and Mobile App Use.

Irina Shklovski, Scott Mainwaring, Halla Hrund Skúladóttir, Höskuldur Borgthorsson

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


Mobile devices are playing an increasingly intimate role in everyday life. However, users can be surprised when in- formed of the data collection and distribution activities of apps they install. We report on two studies of smartphone users in western European countries, in which users were confronted with app behaviors and their reactions assessed. Users felt their personal space had been violated in “creepy” ways. Using Altman’s notions of personal space and territoriality, and Nissenbaum’s theory of contextual integrity, we account for these emotional reactions and sug- gest that they point to important underlying issues, even when users continue using apps they find creepy.
Original languageEnglish
Title of host publicationCHI '14 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Publication date23 Apr 2014
ISBN (Print)978-1-4503-2473-1
Publication statusPublished - 23 Apr 2014
SeriesACM Annual Conference on Human Factors in Computing Systems (CHI)

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