Knowledge Transfer in the Transition Phase: Review of the Literature and Implications for Digital Business Strategy and Agility

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Knowledge transfer in the transition phase (the phase during which the service is handed over to a new unit) is one of the most critical and least understood aspects of outsourcing and offshoring projects. This chapter synthe-sizes the findings of 35 studies of knowledge transfer in the transition phase and extrapolates these findings to discuss implications in the era of digital business strategy and agility. A key finding from the review is that months or even years of scaffolded practice through learning tasks are often required before engineers have acquired sufficient domain-specific knowledge to take over the service. These findings suggests that, to harness the potentials associated with digital business strategy and agility while doing outsourcing or offshoring, clients may need to rely on long-term, embedded relationships with vendors, on learning tasks and feedback, and on technologies that reduce complexity.
Original languageEnglish
Title of host publicationThe Routledge Companion to Managing Digital Outsourcing
Number of pages202
Place of PublicationNew York, NY
Publication date2020
ISBN (Print)9781138489370
Publication statusPublished - 2020

    Research areas

  • Knowledge transfer, transition phase, outsourcing, offshoring, digital business stategy, agility

ID: 85072267