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Hybrid process technologies in the financial sector

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Danish mortgage credit institutes deal with highly variable and knowledgeintensive processes. At the same time these processes are required to be strictly conformant to current regulations and laws. In addition different divisions of the business are interested in different views on the same process: whereas the IT department implementing the processes would like a complete view that shows
the underlying business rules and supports all variants, the end users are only interested
in a local view that (1) shows only the aspects of the process that they are responsible for and (2) only shows the variants of the process that are relevant to them. This paper reports on a project we undertook with such a credit
institute where we investigated and addressed these issues by providing a hybrid
solution, allowing processes to be modelled using our constraint-based modelling
tools, but also supporting flow-based views of both the entire process and specific
variants.
Original languageEnglish
Title of host publicationCEUR Workshop Proceedings : Proceedings of the Industry Track at the 13th International Conference on Business Process Management 2015 (BPM-Industry 2015)
Volume1439
PublisherCEUR Workshop Proceedings
Publication date31 Aug 2015
Pages107-119
Publication statusPublished - 31 Aug 2015
SeriesCEUR Workshop Proceedings
ISSN1613-0073

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