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Exploring Customer Influence on the Agile Transformation of Service Providers

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Exploring Customer Influence on the Agile Transformation of Service Providers. / Aagaard Glud, Jeppe; Hansen-Schwartz, Kevin Helge; Ciriello, Raffaele.

In: Proceedings of the International Conference on Software Engineering, 2019.

Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

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@article{22e4e1f74bd743c6a63344ea9764b958,
title = "Exploring Customer Influence on the Agile Transformation of Service Providers",
abstract = "Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.",
keywords = "agile development, agile transformation, agile adoption, practices, software, customer involvement, field study",
author = "{Aagaard Glud}, Jeppe and Hansen-Schwartz, {Kevin Helge} and Raffaele Ciriello",
year = "2019",
language = "English",
journal = "Proceedings of the International Conference on Software Engineering",
issn = "0270-5257",
publisher = "IEEE",

}

RIS

TY - JOUR

T1 - Exploring Customer Influence on the Agile Transformation of Service Providers

AU - Aagaard Glud, Jeppe

AU - Hansen-Schwartz, Kevin Helge

AU - Ciriello, Raffaele

PY - 2019

Y1 - 2019

N2 - Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.

AB - Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.

KW - agile development

KW - agile transformation

KW - agile adoption

KW - practices

KW - software

KW - customer involvement

KW - field study

UR - https://www.researchgate.net/publication/331063874_Exploring_Customer_Influence_on_the_Agile_Transformation_of_Service_Providers

UR - https://2019.icse-conferences.org/track/icse-2019-Posters?track=ICSE%20Posters#event-overview

M3 - Journal article

JO - Proceedings of the International Conference on Software Engineering

JF - Proceedings of the International Conference on Software Engineering

SN - 0270-5257

ER -

ID: 84115619