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Emergency management, Twitter and social media evangelism

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Emergency management, Twitter and social media evangelism. / Latonero, Mark; Shklovski, Irina.

In: International Journal of Information Systems for Crisis Response and Management, Vol. 3, No. 4, 2011, p. 1-16.

Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

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@article{e1c458f1c8b8411a8804d41ec14d3422,
title = "Emergency management, Twitter and social media evangelism",
abstract = "This paper considers how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. The authors discuss the use of public social media tools fromthe emergency management professional{\textquoteright}s viewpoint with a particular focus on the use of Twitter. Limited research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to the understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth longitudinal case study of Public Information Officers (PIO) of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face engaging with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations. ",
author = "Mark Latonero and Irina Shklovski",
year = "2011",
doi = "10.4018/jiscrm.2011100101",
language = "English",
volume = "3",
pages = "1--16",
journal = "International Journal of Information Systems for Crisis Response and Management",
issn = "1937-9390",
publisher = "I G I Global",
number = "4",

}

RIS

TY - JOUR

T1 - Emergency management, Twitter and social media evangelism

AU - Latonero, Mark

AU - Shklovski, Irina

PY - 2011

Y1 - 2011

N2 - This paper considers how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. The authors discuss the use of public social media tools fromthe emergency management professional’s viewpoint with a particular focus on the use of Twitter. Limited research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to the understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth longitudinal case study of Public Information Officers (PIO) of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face engaging with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations.

AB - This paper considers how emergency response organizations utilize available social media technologies to communicate with the public in emergencies and to potentially collect valuable information using the public as sources of information on the ground. The authors discuss the use of public social media tools fromthe emergency management professional’s viewpoint with a particular focus on the use of Twitter. Limited research has investigated Twitter usage in crisis situations from an organizational perspective. This paper contributes to the understanding of organizational innovation, risk communication, and technology adoption by emergency management. An in-depth longitudinal case study of Public Information Officers (PIO) of the Los Angeles Fire Department highlights the importance of the information evangelist within emergency management organizations and details the challenges those organizations face engaging with social media and Twitter. This article provides insights into practices and challenges of new media implementation for crisis and risk management organizations.

U2 - 10.4018/jiscrm.2011100101

DO - 10.4018/jiscrm.2011100101

M3 - Journal article

VL - 3

SP - 1

EP - 16

JO - International Journal of Information Systems for Crisis Response and Management

JF - International Journal of Information Systems for Crisis Response and Management

SN - 1937-9390

IS - 4

ER -

ID: 32336789