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Documentscape: Intertextuality, Sequentiality & Autonomy at Work

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On the basis of an ethnographic field study, this article introduces the concept of documentscape to the analysis of document-centric work practices. The concept of documentscape refers to the entire ensemble of documents in their mutual intertextual interlocking. Providing empirical data from a global software development case, we show how hierarchical structures and sequentiality across the interlocked documents are critical to how actors make sense of the work of others and what to do next in a geographically distributed setting. Furthermore, we found that while each document is created as part of a quasi-sequential order, this characteristic does not make the document, as a single entity, into a stable object. Instead, we found that the documents were malleable and dynamic while suspended in intertextual structures. Our concept of documentscape points to how the hierarchical structure, sequentiality, and authorless nature of documents serve as a constitutive platform for the development of iterative and emergent work practices, making it possible for highly distributed actors to collaborate with limited communication, as the documentscape serves as a vehicle of coordination.
Original languageEnglish
Title of host publicationCHI '14 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
PublisherAssociation for Computing Machinery
Publication date2014
Pages2451-2460
ISBN (Print)978-1-4503-0228-9
DOIs
Publication statusPublished - 2014
EventSIGCHI Conference on Human Factors in Computing Systems - Metro Toronto Convention Centre, Toronto, Canada
Duration: 26 Apr 20141 May 2014
http://chi2014.acm.org/

Conference

ConferenceSIGCHI Conference on Human Factors in Computing Systems
LocationMetro Toronto Convention Centre
LandCanada
ByToronto
Periode26/04/201401/05/2014
Internetadresse

ID: 78744143