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Digitizing Products Towards Platforms: The Case of Vehicle Motion System

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The development of digital product platforms is a prevailing trend in many industries. As firms incorporate digital technologies into established product categories, they need to manage tensions on multiple organizational layers including strategy, technology and structure. Recent findings suggest that tensions are most likely to be managed by creating resource and coordination flexibility. This paper reports a longitudinal case study of developing a digital product platform. By drawing on organizational ambidexterity theory, we identify four mechanisms—re-scripting, centralizing, redirecting and decoupling—through which the firm creates resource and coordination flexibility. The resulting resource and coordination flexibility in turn lead to the transformation of the firm’s strategy, technology and internal structure. The contribution of this study is in adopting an internal perspective and a bottom-up approach which help to theorize the evolution of digitized products into digital product platforms in an emergent way.
Original languageEnglish
Title of host publicationInternational Conference on Information Systems : ICIS
Number of pages17
PublisherAIS Electronic Library (AISeL)
Publication dateDec 2020
Article number8
Publication statusPublished - Dec 2020
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    Research areas

  • Digital Platforms, automotive, self-driving cars, Mobility, digital transformation, organizational ambidexterity, autonomous cars

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