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Computer-Supported Knotworking: Design Guidelines Based on Two Case Studies from the Healthcare Domain in Europe

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n this paper, we compare two cases of collaboration within healthcare in two European countries, Denmark and France respectively. In each of these two cases, we conducted a design case study, and we found that collaboration is ad hoc, temporary, and shifting with regards to collaborators, aims, and processes. We argue for the relevance of knotworking and its analytic potential for investigating the kind of collaborative work we observed. We also argue that our two cases present a higher complexity level than how knotworking has previously been described in the literature. We describe complex knotworking as having three characteristics: 1) collaboration happens between a dynamic number of actors (who are usually loosely connected), 2) collaboration happens in episodes, and 3) cooperative work arrangements are constantly negotiated. Using the concept of complex knotworking for a comparative analysis of our two design solutions, we outline generic design guidelines for developing computer support to manage complex knotworking situations.
Original languageEnglish
Title of host publicationProceedings of the ACM on Human-Computer Interaction : CSCW 2021
Number of pages29
Volume5
PublisherAssociation for Computing Machinery
Publication date21 Apr 2021
EditionCSCW1
Pages1-29
Article number125
DOIs
Publication statusPublished - 21 Apr 2021
EventThe 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing - Online
Duration: 23 Oct 202127 Oct 2021
Conference number: 24
https://cscw.acm.org/2021/

Conference

ConferenceThe 24th ACM Conference on Computer-Supported Cooperative Work and Social Computing
Nummer24
LocationOnline
Periode23/10/202127/10/2021
Internetadresse
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    Research areas

  • Ad-hoc collaboration, healthcare, knotworking, design guidelines

ID: 86117609