ITU

Electronic Journal of e-Government

  1. 2019
  2. Published

    Multichannel Management in the Public Sector - A Literature Review

    Østergaard Madsen, C. & Sara Hofmann, 18 Jun 2019, In: Electronic Journal of e-Government. p. 20-35 16 p., 2.

    Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

  3. 2018
  4. Published

    Translating telephone calls to spreadsheets: Creating data on citizen multichannel behavior through practioners’ involvement

    Østergaard Madsen, C., 1 Nov 2018, In: Electronic Journal of e-Government. 16, 2, p. 106-118 13 p., 3.

    Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

  5. 2016
  6. Published

    Warm experts in the age of mandatory e-government: Interaction among Danish single parents regarding online application for public benefits

    Østergaard Madsen, C. & Kræmmergaard, P., Jul 2016, In: Electronic Journal of e-Government. 14, 1, p. 87 98 p.

    Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

ID: 81073369