Why Closely Coupled Work Matters in Global Software Development

Rasmus Eskild Jensen

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review

Abstrakt

We report on an ethnographic study of an offshore global software development project between Danish and Philippine developers in a Danish company called GlobalSoft. We investigate why the IT- developers chose to engage in more closely coupled work as the project progressed and argue that closely coupled work supported the collaboration in a very challenging project. Three key findings are presented: 1) Closely coupled work practices established connections across the collaboration ensuring knowledge exchange and improving coordination between project members, 2) Closely coupled work practices diminished the formation of sub-groups locally and established new faultlines across the geographical distance, and 3) Closely coupled work enabled the creation of connections across organizational hierarchies allowing information to travel seamlessly between layers in the organization and consequently the project members could better anticipate issues and act accordingly. The implications of these findings include a reconsideration of the significance of closely coupled work in distributed settings. Also our findings open up discussions of why closely coupled work matters in global software development.
OriginalsprogDansk
Titel Proceedings of the 18th ACM international conference on Supporting Group Work : GROUP '14
ForlagAssociation for Computing Machinery
Publikationsdato9 nov. 2014
Sider24-34
ISBN (Elektronisk)978-1-4503-3043-5
DOI
StatusUdgivet - 9 nov. 2014
Begivenhed18th International Conference on Supporting Group Work - Florida, Sanibel, USA
Varighed: 9 nov. 201412 nov. 2014
Konferencens nummer: 18
http://www.wikicfp.com/cfp/servlet/event.showcfp?eventid=32969&copyownerid=49065

Konference

Konference18th International Conference on Supporting Group Work
Nummer18
LokationFlorida
Land/OmrådeUSA
BySanibel
Periode09/11/201412/11/2014
Internetadresse

Emneord

  • Human Factors
  • Closely coupled work
  • Global Software Development (GSD)
  • Ethnographic study
  • Computer-Supported Cooperative Work (CSCW)

Citationsformater