Governing individual learning in the transition phase of software maintenance offshoring: a dynamic perspective

Oliver Krancher, Sandra Slaughter

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Abstrakt

Prior studies suggest that clients need to actively govern knowledge transfer to vendor staff in offshore outsourcing. In this paper, we analyze longitudinal data from four software maintenance offshore out-sourcing projects to explore why governance may be needed for knowledge transfer and how governance and the individual learning of vendor engineers inter-act over time. Our results suggest that self-control is central to learning, but may be hampered by low levels of trust and expertise at the outset of projects. For these foundations to develop, clients initially need to exert high amounts of formal and clan controls to enforce learning activities against barriers to knowledge sharing. Once learning activities occur, trust and expertise increase and control portfolios may show greater emphases on self-control.
OriginalsprogEngelsk
TitelProceedings of the 46th Annual Hawaii International Conference on System Sciences
Publikationsdato2013
StatusUdgivet - 2013
Udgivet eksterntJa

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