"Figure Out How to Code with the Hands of Others”: Recognizing Cultural Blind Spots in Global Software Development

Stina Matthiesen, Pernille Bjørn, Lise Møller Petersen

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review

Abstrakt

We report on an ethnographic study of an outsourcing global software development (GSD) setup between an Indian IT vendor and an IT development division of a Danish bank. We investigate how the local IT development work is shaped by the global setup in GSD and argue that the bank had cultural blind spots toward the changes in Denmark. Three critical issues were neglected due to the cultural blind spots: 1) increased number of interruptions, 2) lack of translucence of remote colleagues’ work, and 3) the re-definition of boundaries between work and articulation work. The implications of these findings include considerations for how to organize GSD practices and prepare the organizational changes that occur when moving from a co-located software development organization to an inter-organizational geographically distributed organization. Also, our findings open up discussions about the professional identity of IT developers within GSD, including extending the qualifications for IT developers.
OriginalsprogEngelsk
TitelProceedings of the 17th ACM conference on Computer supported cooperative work & social computing : CSCW '14
Antal sider13
ForlagAssociation for Computing Machinery
Publikationsdato2014
Sider1107-1119
ISBN (Trykt)978-1-4503-2540-0
DOI
StatusUdgivet - 2014
BegivenhedACM Conference on Computer Supported Cooperative Work and Social Computing : http://cscw.acm.org/ - Maryland, Baltimore, USA
Varighed: 15 feb. 201419 feb. 2014
Konferencens nummer: 17
https://cscw.acm.org/2014/

Konference

KonferenceACM Conference on Computer Supported Cooperative Work and Social Computing
Nummer17
LokationMaryland
Land/OmrådeUSA
By Baltimore
Periode15/02/201419/02/2014
Internetadresse

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