Channel Choice: A Literature Review

Christian Østergaard Madsen, Pernille Kræmmergaard

Publikation: Konference artikel i Proceeding eller bog/rapport kapitelKonferencebidrag i proceedingsForskningpeer review

Abstrakt

The channel choice branch of e-government studies citizens’ and businesses’ choice of channels for interacting with government, and how government organizations can integrate channels and migrate users towards the most cost-efficient channels. In spite of the valuable contributions offered no systematic overview exist of channel choice. We present a literature review of channel choice studies in government to citizen context identifying authors, countries, methods, concepts, units of analysis, and theories, and offer suggestions for future studies.
OriginalsprogEngelsk
Titel14th IFIP WG 8.5 International Conference, EGOV 2015, Thessaloniki, Greece, August 30 - September 2, 2015, Proceedings
RedaktørerEfthimios Tambouris
Antal sider17
ForlagSpringer
Publikationsdato31 aug. 2015
Sider3-18
ISBN (Trykt)978-3-319-22478-7
ISBN (Elektronisk)978-3-319-22479-4
DOI
StatusUdgivet - 31 aug. 2015
NavnLecture Notes in Computer Science
Vol/bind9248
ISSN0302-9743

Emneord

  • channel choice
  • e-government
  • integrated service delivery
  • literature review
  • multichannel
  • multi-channel

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