A Transforming Insurance Company and the 4 Types of Health Data Challenges that Arise: A Finnish Case Study

Casandra Grundstrom, Maria Karampela

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Abstrakt

This paper aims to identify the challenges of health data in the context of an insurance company that is transforming from a reactive company into a proactive one. Using 23 interviews from a case study of an insurance company in Finland, we revealed 4 key areas of challenges that arise during this transition. The identified areas were found to be the following: Access, Ownership, Sharing, and Use. These findings are then discussed in context of the shift towards a proactive paradigm for organizations. The customer experience is suggested to be pivotal for organizations to create value and for managing the 4 identified health data challenges.
OriginalsprogEngelsk
TitelInternational Conference on Pervasive Computing Technologies for Healthcare
ForlagAssociation for Computing Machinery
Publikationsdato2018
Sider310-317
ISBN (Elektronisk)978-1-4503-6450-8
DOI
StatusUdgivet - 2018

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