Wearable probes for service design

Aaron Mullane, Jarmo Matti Laaksolahti, Dag Svanæs

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.
Original languageEnglish
Title of host publicationProceedings of the fourth Service Design and Service Innovation Conference : ServDes.2014 Service Future
Number of pages10
PublisherLinköping Electronic Conference Proceedings
Publication date25 Jun 2014
ISBN (Electronic)978-91-7519-280-2
Publication statusPublished - 25 Jun 2014


  • Service innovation, design probes, reflection, participatory design, personal informatics


Dive into the research topics of 'Wearable probes for service design'. Together they form a unique fingerprint.

Cite this