Wearable probes for service design

Aaron Mullane; Jarmo Matti Laaksolahti; Dag Svanæs

Wearable probes for service design

Aaron Mullane, Jarmo Matti Laaksolahti, Dag Svanæs

Digital Design

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.

Original language	English
Title of host publication	Proceedings of the fourth Service Design and Service Innovation Conference : ServDes.2014 Service Future
Number of pages	10
Publisher	Linköping Electronic Conference Proceedings
Publication date	25 Jun 2014
Pages	313-322
ISBN (Electronic)	978-91-7519-280-2
Publication status	Published - 25 Jun 2014

Keywords

Service innovation, design probes, reflection, participatory design, personal informatics

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Mullane-A-Laaksolahti-J-Svanæs-DSubmitted manuscript, 1.28 MB

Cite this

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title = "Wearable probes for service design",

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author = "Aaron Mullane and Laaksolahti, {Jarmo Matti} and Dag Svan{\ae}s",

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Wearable probes for service design. / Mullane, Aaron; Laaksolahti, Jarmo Matti; Svanæs, Dag.
Proceedings of the fourth Service Design and Service Innovation Conference: ServDes.2014 Service Future. Linköping Electronic Conference Proceedings, 2014. p. 313-322.

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

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T1 - Wearable probes for service design

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AU - Laaksolahti, Jarmo Matti

AU - Svanæs, Dag

N1 - Not published yet 14-11-14 haal

PY - 2014/6/25

Y1 - 2014/6/25

N2 - Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.

AB - Probes are used as a design method in user-centred design to allow end-users to inform design by collecting data from their lives. Probes are potentially useful in service innovation, but current probing methods require users to interrupt their activity and are consequently not ideal for use by service employees in reflecting on the delivery of a service. In this paper, we present the ‘wearable probe’, a probe concept that captures sensor data without distracting service employees. Data captured by the probe can be used by the service employees to reflect and co-reflect on the service journey, helping to identify opportunities for service evolution and innovation.

KW - Service innovation, design probes, reflection, participatory design, personal informatics

M3 - Article in proceedings

SP - 313

EP - 322

BT - Proceedings of the fourth Service Design and Service Innovation Conference

PB - Linköping Electronic Conference Proceedings

ER -

Wearable probes for service design

Abstract

Keywords

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