Video consultations during Covid-19: repairing the lack of embodied encounters with patients in outpatient clinics

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Abstract

The Covid-19 pandemic has forced hospitals to adapt and rethink how they treat patients to limit the spread of the virus and avoid overloading during spikes of admission. Danish hospitals have implemented video consultations which enable patients and clinicians to see and talk to each other without the patients coming to the hospital. Based on observations of clinicians’ video consultations with patients, as well as observations of online hospital meetings regarding virtual outpatient clinics, this paper explores clinicians’ experiences with adopting video consultations. The paper unfolds what this new form of consultation repairs, leaves behind, and engenders. Finally, the paper speculates about how the digital transformation might anchor itself in the healthcare sector, also in a post-pandemic future.
Original languageEnglish
Title of host publicationInfraHealth 2021: Proceedings of the 8th International Conference on Infrastructures for Healthcare
Volume5
Place of PublicationKristiansand, Norway
PublisherEuropean Society for Socially Embedded Technologies (EUSSET)
Publication date23 Sept 2021
Edition4
DOIs
Publication statusPublished - 23 Sept 2021

Keywords

  • Covid-19 pandemic
  • Video consultations
  • Healthcare digital transformation
  • Clinician experiences
  • Virtual outpatient clinics

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