Value Creation in Digital Service Platforms

Ahmad Ghazawneh; Osama Mansour

Value Creation in Digital Service Platforms

Ahmad Ghazawneh
, Osama Mansour

Jönköping University

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.

Original language	English
Title of host publication	The 28th Australasian Conference on Information Systems
Number of pages	11
Publisher	University of Tasmania
Publication date	30 Nov 2017
Pages	1
Article number	95
Publication status	Published - 30 Nov 2017
Event	The 28th Australasian Conference on Information Systems - University of Tasmania, Hobart, Australia Duration: 3 Dec 2017 → 8 Dec 2017 Conference number: 28 https://www.acis2017.org/

Conference

Conference	The 28th Australasian Conference on Information Systems
Number	28
Location	University of Tasmania
Country/Territory	Australia
City	Hobart
Period	03/12/2017 → 08/12/2017
Internet address	https://www.acis2017.org/

Keywords

Digital Service Platforms (DSPs)
Uber
Resource Exchange
Sharing Economy
Value Creation

Access to Document

ACIS2017_paper_95_FULLFinal published version, 432 KB

https://www.acis2017.org/wp-content/uploads/2017/11/ACIS2017_paper_95_FULL.pdf

Cite this

@inproceedings{f352240c8444432b95d4cbab58d19e07,

title = "Value Creation in Digital Service Platforms",

abstract = "Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter{\textquoteright}s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation. ",

keywords = "Digital Service Platforms (DSPs), Uber, Resource Exchange, Sharing Economy, Value Creation, Digital Service Platforms (DSPs), Uber, Resource Exchange, Sharing Economy, Value Creation",

author = "Ahmad Ghazawneh and Osama Mansour",

year = "2017",

month = nov,

day = "30",

language = "English",

pages = "1",

booktitle = "The 28th Australasian Conference on Information Systems",

publisher = "University of Tasmania",

note = "The 28th Australasian Conference on Information Systems ; Conference date: 03-12-2017 Through 08-12-2017",

url = "https://www.acis2017.org/",

}

TY - GEN

T1 - Value Creation in Digital Service Platforms

AU - Ghazawneh, Ahmad

AU - Mansour, Osama

N1 - Conference code: 28

PY - 2017/11/30

Y1 - 2017/11/30

N2 - Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.

AB - Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.

KW - Digital Service Platforms (DSPs)

KW - Uber

KW - Resource Exchange

KW - Sharing Economy

KW - Value Creation

KW - Digital Service Platforms (DSPs)

KW - Uber

KW - Resource Exchange

KW - Sharing Economy

KW - Value Creation

UR - https://www.acis2017.org/program/conference-program/conference-proceeding/

M3 - Article in proceedings

SP - 1

BT - The 28th Australasian Conference on Information Systems

PB - University of Tasmania

T2 - The 28th Australasian Conference on Information Systems

Y2 - 3 December 2017 through 8 December 2017

ER -

Value Creation in Digital Service Platforms

Abstract

Conference

Keywords

Access to Document

Fingerprint

Cite this