Abstract
Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.
| Original language | English |
|---|---|
| Title of host publication | The 28th Australasian Conference on Information Systems |
| Number of pages | 11 |
| Publisher | University of Tasmania |
| Publication date | 30 Nov 2017 |
| Pages | 1 |
| Article number | 95 |
| Publication status | Published - 30 Nov 2017 |
| Event | The 28th Australasian Conference on Information Systems - University of Tasmania, Hobart, Australia Duration: 3 Dec 2017 → 8 Dec 2017 Conference number: 28 https://www.acis2017.org/ |
Conference
| Conference | The 28th Australasian Conference on Information Systems |
|---|---|
| Number | 28 |
| Location | University of Tasmania |
| Country/Territory | Australia |
| City | Hobart |
| Period | 03/12/2017 → 08/12/2017 |
| Internet address |
Keywords
- Digital Service Platforms (DSPs)
- Uber
- Resource Exchange
- Sharing Economy
- Value Creation