Value Creation in Digital Service Platforms

Ahmad Ghazawneh, Osama Mansour

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


Value creation is increasingly relevant for owners of digital service platforms (DSPs). These owners have two vital goals: increase their service base and sustain their service offerers. A key element in continuously accommodating these goals is value creation. While the literature on DSPs is growing, there is a paucity of knowledge on the value creation process in these platforms. Drawing on a qualitative study of Uber drivers in Denmark and Sweden, we synthesize Schumpeter’s theory of value creation to develop an understanding of the value creation process in DSPs from the perspective of service offerers. As such, our study proposes and contributes a value creation framework for DSPs that identifies 8 value sources and highlights resource combination and exchange in the process of value creation.
Original languageEnglish
Title of host publicationThe 28th Australasian Conference on Information Systems
Number of pages11
PublisherUniversity of Tasmania
Publication date30 Nov 2017
Article number95
Publication statusPublished - 30 Nov 2017
EventThe 28th Australasian Conference on Information Systems - University of Tasmania, Hobart, Australia
Duration: 3 Dec 20178 Dec 2017
Conference number: 28


ConferenceThe 28th Australasian Conference on Information Systems
LocationUniversity of Tasmania
Internet address


  • Digital Service Platforms (DSPs)
  • Uber
  • Resource Exchange
  • Sharing Economy
  • Value Creation


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