Value co-creation in the digital factory – The empowered role of shop floor workers

Shahper Richter, Alexander Richter, Matthias Trier

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


The current wave of digitalization has important implications for manufacturing companies. In this
article, we suggest applying the theoretical lens of value co-creation as a comprehensive approach to
explore the potential of digitalization trends. We use it to identify the potential of better integrating shop floor workers in the shaping of digital solutions and managerial actions. Insights from two case examples show how improved consideration of cognitive needs and the provision of opportunities for social connection to a community of workers makes them feel more valued, confident, empowered and integrated. This can balance other forms of frustrations and negative emotions, leading to a better perception of the overall relationship experience at the shop floor.
Original languageEnglish
Title of host publicationACIS 2017 - 28th Australasian Conference on Information Systems
Number of pages11
PublisherAustralasian Conference on Information Systems
Publication date2017
ISBN (Print)978-1-925646-09-2
ISBN (Electronic)978-1-925646-10-8
Publication statusPublished - 2017


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