User Involvement in Service Innovation Processes

Hanne Westh Nicolajsen, Flemming Sørensen, Ada Scupola

    Research output: Conference Article in Proceeding or Book/Report chapterBook chapterResearchpeer-review

    Abstract

    This article presents the results of a study investigating user involvement in the idea generation phase of service innovation, and discusses advantages and limitations of such involvement. Specifically, the study compares the use of social media such as blogs and future workshops to generate idea for service innovations in the context of a research library. Our study shows that the blog is good in opening up for user contributions, while the future workshop involving users and employees is particularly good at qualifying and further developing ideas. The findings suggest therefore that methods for user involvement should be carefully selected and combined to achieve optimum benefits and avoid potential disadvantages.
    Original languageEnglish
    Title of host publicationOptimizing Current Practices in E-Services and Mobile Applications. Khosrow-Pour, M. (red.).
    Number of pages20
    PublisherIGI global
    Publication date2018
    Pages42-61
    ISBN (Print)9781522550266
    ISBN (Electronic)9781522550273
    DOIs
    Publication statusPublished - 2018

    Keywords

    • User Involvement
    • Idea Generation
    • Service Innovation
    • Social Media
    • Future Workshops

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