Untangling knowledge creation and knowledge integration in enterprise wikis

Roman Beck, Arun Rai, Kai Fischbach, Mark Keil

Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review


A central challenge organizations face is how to build, store, and maintain knowledge over time. Enterprise wikis are community-based knowledge systems situated in an organizational context. These systems have the potential to play an important role in managing knowledge within organizations, but the motivating factors that drive individuals to contribute their knowledge to these systems is not very well understood. We theorize that enterprise wiki initiatives require two separate and distinct types of knowledge-sharing behaviors to succeed: knowledge creation (KC) and knowledge integration (KI). We examine a Wiki initiative at a major German bank to untangle the motivating factors behind KC and KI. Our results suggest KC and KI are indeed two distinct behaviors, reconcile inconsistent findings from past studies on the role of motivational factors for knowledge sharing to establish shared electronic knowledge resources in organizations, and identify factors that can be leveraged to tilt behaviors in favor of KC or KI.
Original languageEnglish
JournalJournal of Business Economics
Issue number4
Pages (from-to)389-420
Publication statusPublished - 1 May 2015


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