Turning usability testing into user dialogue

Jacob Buur; Kirsten Bagger; Thomas Binder

Turning usability testing into user dialogue

Jacob Buur
, Kirsten Bagger
, Thomas Binder

Danfoss

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

This paper discusses the limitations of traditional usability testing methods, particularly the belief that designers should be kept separate from users to ensure objectivity. It presents a case study from Danfoss A/S, demonstrating how usability testing can be transformed into an interactive dialogue between users and designers. By incorporating methods such as co-discovery learning and participatory design, the study reveals that engagement and collaboration enhance the usability testing process and lead to better design outcomes.

Original language	English
Title of host publication	Proceedings from International Ergonomics Association Conference
Publication date	1997
Publication status	Published - 1997
Externally published	Yes

Keywords

Usability testing
Participatory design
Co-discovery learning
User-centered design
Human-computer interaction

Cite this

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title = "Turning usability testing into user dialogue",

abstract = "This paper discusses the limitations of traditional usability testing methods, particularly the belief that designers should be kept separate from users to ensure objectivity. It presents a case study from Danfoss A/S, demonstrating how usability testing can be transformed into an interactive dialogue between users and designers. By incorporating methods such as co-discovery learning and participatory design, the study reveals that engagement and collaboration enhance the usability testing process and lead to better design outcomes.",

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author = "Jacob Buur and Kirsten Bagger and Thomas Binder",

year = "1997",

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booktitle = "Proceedings from International Ergonomics Association Conference",

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TY - GEN

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AU - Buur, Jacob

AU - Bagger, Kirsten

AU - Binder, Thomas

PY - 1997

Y1 - 1997

N2 - This paper discusses the limitations of traditional usability testing methods, particularly the belief that designers should be kept separate from users to ensure objectivity. It presents a case study from Danfoss A/S, demonstrating how usability testing can be transformed into an interactive dialogue between users and designers. By incorporating methods such as co-discovery learning and participatory design, the study reveals that engagement and collaboration enhance the usability testing process and lead to better design outcomes.

AB - This paper discusses the limitations of traditional usability testing methods, particularly the belief that designers should be kept separate from users to ensure objectivity. It presents a case study from Danfoss A/S, demonstrating how usability testing can be transformed into an interactive dialogue between users and designers. By incorporating methods such as co-discovery learning and participatory design, the study reveals that engagement and collaboration enhance the usability testing process and lead to better design outcomes.

KW - Usability testing

KW - Participatory design

KW - Co-discovery learning

KW - User-centered design

KW - Human-computer interaction

M3 - Article in proceedings

BT - Proceedings from International Ergonomics Association Conference

ER -

Turning usability testing into user dialogue

Abstract

Keywords

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