Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Maria Luce Lupetti; Emma Hagens; Willem Van Der Maden; Regine Steegers-Theunissen; Melek Rousian

doi:10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Maria Luce Lupetti
, Emma Hagens
, Willem Van Der Maden
, Regine Steegers-Theunissen
, Melek Rousian

Delft University of Technology
Erasmus Medical Center

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients’ trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

Original language	English
Title of host publication	Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023
Number of pages	14
Place of Publication	New York, USA
Publisher	Association for Computing Machinery
Publication date	19 Jul 2023
Article number	25
ISBN (Print)	9798400700149
DOIs	https://doi.org/10.1145/3571884.3597128
Publication status	Published - 19 Jul 2023
Externally published	Yes
Event	Conversational User Interfaces conference - Eindhoven University of Technology, Eindhoven, Netherlands Duration: 19 Jul 2023 → 21 Jul 2023 Conference number: 5 https://cui.acm.org/2023/?utm

Conference

Conference	Conversational User Interfaces conference
Number	5
Location	Eindhoven University of Technology
Country/Territory	Netherlands
City	Eindhoven
Period	19/07/2023 → 21/07/2023
Internet address	https://cui.acm.org/2023/?utm

Keywords

Embodied conversational agent
Conversational style
Trustworthiness
Healthcare
Research through design

Access to Document

10.1145/3571884.3597128Licence: CC BY

Cite this

Lupetti, M. L., Hagens, E., Van Der Maden, W., Steegers-Theunissen, R., & Rousian, M. (2023). Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. In Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023 Article 25 Association for Computing Machinery. https://doi.org/10.1145/3571884.3597128

Lupetti, Maria Luce ; Hagens, Emma ; Van Der Maden, Willem et al. / Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023. New York, USA : Association for Computing Machinery, 2023.

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abstract = "This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients{\textquoteright} trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.",

keywords = "Embodied conversational agent, Conversational style, Trustworthiness, Healthcare, Research through design",

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booktitle = "Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023",

publisher = "Association for Computing Machinery",

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note = "Conversational User Interfaces conference, CUI ; Conference date: 19-07-2023 Through 21-07-2023",

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Lupetti, ML, Hagens, E, Van Der Maden, W, Steegers-Theunissen, R & Rousian, M 2023, Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. in Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023., 25, Association for Computing Machinery, New York, USA , Conversational User Interfaces conference, Eindhoven, Netherlands, 19/07/2023. https://doi.org/10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. / Lupetti, Maria Luce; Hagens, Emma; Van Der Maden, Willem et al.
Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023. New York, USA : Association for Computing Machinery, 2023. 25.

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

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AB - This paper explores the potential implications of embodied conversational agents (ECAs) in healthcare, focusing on the impact of appearance and conversation style on trustworthiness. We conducted a Research through Design investigation of ECAs for supporting women during the periconception period and in pregnancy. The paper presents the results of a Wizard of Oz study in which two alternative prototypes, a chatbot, and an ECA, were tested in a tertiary hospital by 25 participants. Reflecting on the results we suggest that limited patients’ trust in ECAs maybe be beneficial for achieving trustworthy use of these agents in the healthcare context.

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Lupetti ML, Hagens E, Van Der Maden W, Steegers-Theunissen R, Rousian M. Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC. In Proceedings of the 5th International Conference on Conversational User Interfaces, CUI 2023. New York, USA : Association for Computing Machinery. 2023. 25 doi: 10.1145/3571884.3597128

Trustworthy Embodied Conversational Agents for Healthcare: A Design Exploration of Embodied Conversational Agents for the periconception period at Erasmus MC

Abstract

Conference

Keywords

Access to Document

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Cite this