Translating telephone calls to spreadsheets: Creating data on citizen multichannel behavior through practioners’ involvement

Christian Østergaard Madsen

Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review

1 Organisation and participation in workshop, seminar, course
1 Lecture and oral contribution

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Research collaboration with Malmö City's contact center on how to collect and analyze data on citizen contact
Østergaard Madsen, C. (Conference Chair)
1 Mar 2023 → …
Activity: Participating in or organising an event types › Organisation and participation in workshop, seminar, course