The accidental caseworker: How digital self-service influences citizens' administrative burden

Keyphrases

• Digital Self-service 100%
• Caseworkers 100%
• Administrative Burden 100%
• Public Benefits 50%
• Digital Public Services 33%
• Information Provision 16%
• Self-service 16%
• Social Services 16%
• Digitization 16%
• Self-service Applications 16%
• Public Services 16%
• Citizen Perspective 16%
• Application Process 16%
• Citizen Experience 16%
• Service Use 16%
• Focus Group Discussion 16%
• Data Transfer 16%
• Knowledge Gaps 16%
• Government Demand 16%
• Descriptive Process 16%
• Psychological Costs 16%
• Social Benefits 16%
• Single Mothers 16%
• Family Separation 16%

Social Sciences

• Self-Service 100%
• Public Utilities 42%
• Public Benefits 42%
• Social Services 14%
• Focus Group 14%
• Psychology 14%
• Knowledge Gap 14%
• Data Transfer 14%
• Data Formats 14%
• Single Mothers 14%
• Group Discussion 14%
• Social Benefit 14%

Computer Science

• Administrative Burden 100%
• Data Type 16%
• Service Application 16%
• Process Model 16%
• Group Discussion 16%
• Citizen Experience 16%
• Application Process 16%