Social Media for Disaster Situations: Methods, Opportunities and Challenges

Alivelu Manga Mukkamala, Roman Beck

    Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review

    Abstract

    During disasters people start using social media as a platform to share and disseminate real-time disaster information to wider audiences. In order to understand the type of information that is being shared during disasters and how communities are using the technologies to respond to the disasters, we analyze two-different case studies on natural disasters using Twitter as a platform for gathering and sharing information. In both the case studies, we applied different content analysis methods, both manual and automated, to analyze the valuable information from the user-generated content produced during disaster situations. Based on our findings, we argue that social media platforms are facilitating collective level situation awareness among people and valuable information for disaster management agencies. However, in order to integrate social media in organizational work routines and processes, understanding the opportunities along with challenges is a key.
    Original languageEnglish
    Title of host publicationGlobal Humanitarian Technology conference, 2017 IEEE : GHTC
    PublisherIEEE
    Publication date2017
    Pages1-9
    ISBN (Electronic)978-1-5090-6046-7
    DOIs
    Publication statusPublished - 2017

    Keywords

    • Social Media
    • Disaster Information
    • Twitter Analysis
    • User-Generated Content
    • Situation Awareness

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