Social innovation through disruptive interactions based on new media as a design strategy for empowering socially challenged communities

    Research output: Contribution to conference - NOT published in proceeding or journalPaperResearchpeer-review

    Abstract

    This article explores potential roles of social media in community upliftment and empowement, based on a study of a non-profit NGO in a socially challenged suburb of Cape Town, South Africa. In particular, it focuses on the relation between online and offline behaviour, and how the use of social media can counteract negative influences in the community, e.g. drug abuse and gangsterism. Interviews with staff and participants reveal that social media use differ from what is reported in earlier research, in particular regarding how people connect, and relations between online and offline activities. These differences may arguably inform design for disruptive interaction to address negative influences, such as drugs and gangsterism, in socially challenged communities.
    Original languageEnglish
    Publication date2012
    Publication statusPublished - 2012
    EventSwiss Design Network Symposium - Lugano, Switzerland
    Duration: 9 Nov 20129 Nov 2012
    Conference number: 8
    http://www.sdn2012.ch/

    Conference

    ConferenceSwiss Design Network Symposium
    Number8
    Country/TerritorySwitzerland
    CityLugano
    Period09/11/201209/11/2012
    Internet address

    Keywords

    • Interaction design
    • Social media
    • Disruptive interaction

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