Abstract
Too often, ambitious service design initiatives that require complex enterprises to change fall short of delivering on their intended outcomes.
| Original language | English |
|---|---|
| Journal | Touchpoint |
| Volume | 8 |
| Issue number | 3 |
| Pages (from-to) | 18-23 |
| Number of pages | 6 |
| ISSN | 1868-6052 |
| Publication status | Published - 21 Feb 2017 |
Keywords
- Service Design
- Enterprise Change Management
- Complex Systems
- Implementation Outcomes
- Organizational Transformation