Abstract
Too often, ambitious service design initiatives that require complex enterprises to change fall short of delivering on their intended outcomes.
Original language | English |
---|---|
Journal | Touchpoint |
Volume | 8 |
Issue number | 3 |
Pages (from-to) | 18-23 |
Number of pages | 6 |
ISSN | 1868-6052 |
Publication status | Published - 21 Feb 2017 |
Keywords
- Service Design
- Enterprise Change Management
- Complex Systems
- Implementation Outcomes
- Organizational Transformation