Setting the stage for the participatory design of public e-services: public libraries as hosts of Civic Innovation Centres.

Jörn Christiansson; Erik Grönvall; Joanna Saad-Sulonen

Setting the stage for the participatory design of public e-services: public libraries as hosts of Civic Innovation Centres.

Jörn Christiansson, Erik Grönvall, Joanna Saad-Sulonen

Co-Design

Research output: Contribution to conference - NOT published in proceeding or journal › Paper › Research › peer-review

Abstract

In this paper we address the lack of user involvement in the development of public e-services. Based on related literature, we present a contextualization of civic participation and participatory design (in its historical Scandinavian approach) in relation to public e-service innovation. We describe an upcoming project collaborating with public libraries in three Nordic countries, and put forward some open questions about possible directions for the planned project work. Through this paper and work we contribute to the development of more fine-grained and refined concepts related to spaces of innovation. We also outline the potential role of participatory design in and for the public sector.

Original language	English
Publication date	27 Jan 2021
Number of pages	12
Publication status	Published - 27 Jan 2021
Event	Scandinavian Workshop on E-government - Online, Copenhagen, Denmark Duration: 27 Jan 2021 → 28 Jan 2021 Conference number: 18

Workshop

Workshop	Scandinavian Workshop on E-government
Number	18
Location	Online
Country/Territory	Denmark
City	Copenhagen
Period	27/01/2021 → 28/01/2021

Keywords

User involvement
Public e-services
Civic participation
Participatory design
Innovation in the public sector

CAPE: Civic Agency in Public E-service innovation
Christiansson, J. (PI), Saad-Sulonen, J. (CoI), Grönvall, E. (CoI) & Christensen, C. V. (CoI)
NordForsk
01/10/2020 → 31/12/2023
Project: Research

File

Cite this

@conference{921ad1fd638a4aacb73ef27aacbc43ce,

title = "Setting the stage for the participatory design of public e-services: public libraries as hosts of Civic Innovation Centres.",

abstract = "In this paper we address the lack of user involvement in the development of public e-services. Based on related literature, we present a contextualization of civic participation and participatory design (in its historical Scandinavian approach) in relation to public e-service innovation. We describe an upcoming project collaborating with public libraries in three Nordic countries, and put forward some open questions about possible directions for the planned project work. Through this paper and work we contribute to the development of more fine-grained and refined concepts related to spaces of innovation. We also outline the potential role of participatory design in and for the public sector.",

keywords = "User involvement, Public e-services, Civic participation, Participatory design, Innovation in the public sector, User involvement, Public e-services, Civic participation, Participatory design, Innovation in the public sector",

author = "J{\"o}rn Christiansson and Erik Gr{\"o}nvall and Joanna Saad-Sulonen",

year = "2021",

month = jan,

day = "27",

language = "English",

pages = "1--12",

note = "Scandinavian Workshop on E-government, SWEG ; Conference date: 27-01-2021 Through 28-01-2021",

}

Setting the stage for the participatory design of public e-services: public libraries as hosts of Civic Innovation Centres. / Christiansson, Jörn ; Grönvall, Erik; Saad-Sulonen, Joanna.
2021. 1-12 Paper presented at Scandinavian Workshop on E-government, Copenhagen, Denmark.

Research output: Contribution to conference - NOT published in proceeding or journal › Paper › Research › peer-review

TY - CONF

T1 - Setting the stage for the participatory design of public e-services: public libraries as hosts of Civic Innovation Centres.

AU - Christiansson, Jörn

AU - Grönvall, Erik

AU - Saad-Sulonen, Joanna

N1 - Conference code: 18

PY - 2021/1/27

Y1 - 2021/1/27

N2 - In this paper we address the lack of user involvement in the development of public e-services. Based on related literature, we present a contextualization of civic participation and participatory design (in its historical Scandinavian approach) in relation to public e-service innovation. We describe an upcoming project collaborating with public libraries in three Nordic countries, and put forward some open questions about possible directions for the planned project work. Through this paper and work we contribute to the development of more fine-grained and refined concepts related to spaces of innovation. We also outline the potential role of participatory design in and for the public sector.

AB - In this paper we address the lack of user involvement in the development of public e-services. Based on related literature, we present a contextualization of civic participation and participatory design (in its historical Scandinavian approach) in relation to public e-service innovation. We describe an upcoming project collaborating with public libraries in three Nordic countries, and put forward some open questions about possible directions for the planned project work. Through this paper and work we contribute to the development of more fine-grained and refined concepts related to spaces of innovation. We also outline the potential role of participatory design in and for the public sector.

KW - User involvement

KW - Public e-services

KW - Civic participation

KW - Participatory design

KW - Innovation in the public sector

KW - User involvement

KW - Public e-services

KW - Civic participation

KW - Participatory design

KW - Innovation in the public sector

M3 - Paper

SP - 1

EP - 12

T2 - Scandinavian Workshop on E-government

Y2 - 27 January 2021 through 28 January 2021

ER -

Setting the stage for the participatory design of public e-services: public libraries as hosts of Civic Innovation Centres.

Abstract

Workshop

Keywords

Fingerprint

Projects

CAPE: Civic Agency in Public E-service innovation

Cite this