Seeing with New Eyes: Designing for In-the-Wild Museum Gifting

Jocelyn Spence; Benjamin Bedwell; Michelle Coleman; Steve Benford; Boriana Koleva; Matt Adams; Ju Row Farr; Nick Tandavanitj; Anders Sundnes Løvlie

doi:10.1145/3290605.3300235

Seeing with New Eyes: Designing for In-the-Wild Museum Gifting

Jocelyn Spence, Benjamin Bedwell, Michelle Coleman, Steve Benford, Boriana Koleva, Matt Adams, Ju Row Farr, Nick Tandavanitj, Anders Sundnes Løvlie

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

This paper presents the GIFT smartphone app, an artist-led Research through Design project benefitting from a three-day in-the-wild deployment. The app takes as its premise the generative potential of combining the contexts of gifting and museum visits. Visitors explore the museum, searching for objects that would most appeal to the gift-receiver they have in mind, then photographing those objects and adding audio messages for their receivers describing the motivation for their choices. This paper charts the designers' key aim of creating a new frame of mind using voice, and the most striking findings discovered during in-the-wild deployment in a museum -- 'seeing with new eyes' and fostering personal connections. We discuss empathy, motivation, and bottom-up personalisation in the productive space revealed by this combination of contexts. We suggest that this work reveals opportunities for designers of gifting services as well as those working in cultural heritage.

Original language	English
Title of host publication	Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019
Editors	Stephen Brewster, Geraldine Fitzpatrick, Anna Cox, Vassilis Kostakos
Number of pages	13
Publisher	Association for Computing Machinery
Publication date	Apr 2019
Article number	5
ISBN (Electronic)	978-1-4503-5970-2
DOIs	https://doi.org/10.1145/3290605.3300235
Publication status	Published - Apr 2019
Event	ACM CHI Conference on Human Factors in Computing Systems: Weaving the Threads of CHI - Glasgow, United Kingdom Duration: 4 May 2019 → 9 May 2019 https://chi2019.acm.org/

Conference

Conference	ACM CHI Conference on Human Factors in Computing Systems
Country/Territory	United Kingdom
City	Glasgow
Period	04/05/2019 → 09/05/2019
Internet address	https://chi2019.acm.org/

Keywords

gifting
museums
cultural heritage
personalization
voice

Access to Document

10.1145/3290605.3300235

paper005Final published version, 3.49 MB

GIFT: Meaningful Personalization of Hybrid Virtual Museum Experiences Through Gifting and Appropriation
Løvlie, A. S. (PI), Sicart, M. A. (CoI), Ryding, K. (CoI), Olesen, A. R. (CoI), Wray, T. (CoI), Ojala, M. (CoI), Mortensen, C. H. (CoI), Waagstein, A. (CoI), Jensen, C. M. M. (CoI), Holdgaard, N. (CoI), Ioannidis, P. (CoI), Brin, S. (CoI) & Pichlmair, M. (CoI)
European Commission
01/01/2017 → 31/12/2019
Project: Research

Cite this

Spence, J., Bedwell, B., Coleman, M., Benford, S., Koleva, B., Adams, M., Row Farr, J., Tandavanitj, N., & Løvlie, A. S. (2019). Seeing with New Eyes: Designing for In-the-Wild Museum Gifting. In S. Brewster, G. Fitzpatrick, A. Cox, & V. Kostakos (Eds.), Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019 Article 5 Association for Computing Machinery. https://doi.org/10.1145/3290605.3300235

Spence, Jocelyn ; Bedwell, Benjamin ; Coleman, Michelle et al. / Seeing with New Eyes : Designing for In-the-Wild Museum Gifting. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019. editor / Stephen Brewster ; Geraldine Fitzpatrick ; Anna Cox ; Vassilis Kostakos. Association for Computing Machinery, 2019.

@inproceedings{45b717e59f704554b123915116d3ffb4,

title = "Seeing with New Eyes: Designing for In-the-Wild Museum Gifting",

abstract = "This paper presents the GIFT smartphone app, an artist-led Research through Design project benefitting from a three-day in-the-wild deployment. The app takes as its premise the generative potential of combining the contexts of gifting and museum visits. Visitors explore the museum, searching for objects that would most appeal to the gift-receiver they have in mind, then photographing those objects and adding audio messages for their receivers describing the motivation for their choices. This paper charts the designers' key aim of creating a new frame of mind using voice, and the most striking findings discovered during in-the-wild deployment in a museum -- 'seeing with new eyes' and fostering personal connections. We discuss empathy, motivation, and bottom-up personalisation in the productive space revealed by this combination of contexts. We suggest that this work reveals opportunities for designers of gifting services as well as those working in cultural heritage.",

keywords = "gifting, museums, cultural heritage, personalization, voice, gifting, museums, cultural heritage, personalization, voice",

author = "Jocelyn Spence and Benjamin Bedwell and Michelle Coleman and Steve Benford and Boriana Koleva and Matt Adams and {Row Farr}, Ju and Nick Tandavanitj and L{\o}vlie, {Anders Sundnes}",

year = "2019",

month = apr,

doi = "10.1145/3290605.3300235",

language = "English",

editor = "Stephen Brewster and Geraldine Fitzpatrick and Anna Cox and Vassilis Kostakos",

booktitle = "Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019",

publisher = "Association for Computing Machinery",

address = "United States",

note = "ACM CHI Conference on Human Factors in Computing Systems : Weaving the Threads of CHI, CHI 2019 ; Conference date: 04-05-2019 Through 09-05-2019",

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Spence, J, Bedwell, B, Coleman, M, Benford, S, Koleva, B, Adams, M, Row Farr, J, Tandavanitj, N & Løvlie, AS 2019, Seeing with New Eyes: Designing for In-the-Wild Museum Gifting. in S Brewster, G Fitzpatrick, A Cox & V Kostakos (eds), Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019., 5, Association for Computing Machinery, ACM CHI Conference on Human Factors in Computing Systems, Glasgow, United Kingdom, 04/05/2019. https://doi.org/10.1145/3290605.3300235

Seeing with New Eyes: Designing for In-the-Wild Museum Gifting. / Spence, Jocelyn; Bedwell, Benjamin; Coleman, Michelle et al.
Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019. ed. / Stephen Brewster; Geraldine Fitzpatrick; Anna Cox; Vassilis Kostakos. Association for Computing Machinery, 2019. 5.

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

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T1 - Seeing with New Eyes

T2 - ACM CHI Conference on Human Factors in Computing Systems

AU - Spence, Jocelyn

AU - Bedwell, Benjamin

AU - Coleman, Michelle

AU - Benford, Steve

AU - Koleva, Boriana

AU - Adams, Matt

AU - Row Farr, Ju

AU - Tandavanitj, Nick

AU - Løvlie, Anders Sundnes

PY - 2019/4

Y1 - 2019/4

N2 - This paper presents the GIFT smartphone app, an artist-led Research through Design project benefitting from a three-day in-the-wild deployment. The app takes as its premise the generative potential of combining the contexts of gifting and museum visits. Visitors explore the museum, searching for objects that would most appeal to the gift-receiver they have in mind, then photographing those objects and adding audio messages for their receivers describing the motivation for their choices. This paper charts the designers' key aim of creating a new frame of mind using voice, and the most striking findings discovered during in-the-wild deployment in a museum -- 'seeing with new eyes' and fostering personal connections. We discuss empathy, motivation, and bottom-up personalisation in the productive space revealed by this combination of contexts. We suggest that this work reveals opportunities for designers of gifting services as well as those working in cultural heritage.

AB - This paper presents the GIFT smartphone app, an artist-led Research through Design project benefitting from a three-day in-the-wild deployment. The app takes as its premise the generative potential of combining the contexts of gifting and museum visits. Visitors explore the museum, searching for objects that would most appeal to the gift-receiver they have in mind, then photographing those objects and adding audio messages for their receivers describing the motivation for their choices. This paper charts the designers' key aim of creating a new frame of mind using voice, and the most striking findings discovered during in-the-wild deployment in a museum -- 'seeing with new eyes' and fostering personal connections. We discuss empathy, motivation, and bottom-up personalisation in the productive space revealed by this combination of contexts. We suggest that this work reveals opportunities for designers of gifting services as well as those working in cultural heritage.

KW - gifting

KW - museums

KW - cultural heritage

KW - personalization

KW - voice

KW - gifting

KW - museums

KW - cultural heritage

KW - personalization

KW - voice

U2 - 10.1145/3290605.3300235

DO - 10.1145/3290605.3300235

M3 - Article in proceedings

BT - Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019

A2 - Brewster, Stephen

A2 - Fitzpatrick, Geraldine

A2 - Cox, Anna

A2 - Kostakos, Vassilis

PB - Association for Computing Machinery

Y2 - 4 May 2019 through 9 May 2019

ER -

Spence J, Bedwell B, Coleman M, Benford S, Koleva B, Adams M et al. Seeing with New Eyes: Designing for In-the-Wild Museum Gifting. In Brewster S, Fitzpatrick G, Cox A, Kostakos V, editors, Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, CHI 2019, Glasgow, Scotland, UK, May 04-09, 2019. Association for Computing Machinery. 2019. 5 doi: 10.1145/3290605.3300235

Seeing with New Eyes: Designing for In-the-Wild Museum Gifting

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Conference

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GIFT: Meaningful Personalization of Hybrid Virtual Museum Experiences Through Gifting and Appropriation

Cite this