Abstract
New service robots are increasingly being adopted to improve and even radically transform and innovate (public) service delivery such as healthcare, eldercare, and education. Yet, organization-oriented research on how these new technologies impact people, processes, and services is very limited. In this paper, I argue for the importance of studying these issues from an (public) organization-oriented and information system research perspective. I review and discuss current literature on the major advances of robotics in welfare services as an emerging and interdisciplinary research topic, exploring the current state of the art and present a foundation to guide future research. Particular emphasis is given to organizational challenges concerning implementation and value realization.
| Original language | English |
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| Publication date | 5 Aug 2018 |
| Number of pages | 12 |
| Publication status | Published - 5 Aug 2018 |
| Externally published | Yes |
| Event | IRIS/SCIS Conference 2018 - Duration: 5 Aug 2018 → 8 Aug 2018 |
Conference
| Conference | IRIS/SCIS Conference 2018 |
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| Period | 05/08/2018 → 08/08/2018 |
Keywords
- Service Robots
- Public Service Delivery
- Organizational Impact
- Healthcare Innovation
- Information Systems Research