Proposing organisational usability as an enabler of organisational service design maturity

Lene Nielsen; Olivia Thomassen Harre; Jose Abdelnour-Nocera; Christina Li

doi:10.3384/ecp203

Proposing organisational usability as an enabler of organisational service design maturity

Lene Nielsen, Olivia Thomassen Harre, Jose Abdelnour-Nocera, Christina Li

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

This reflective paper proposesa research agenda that investigatesand questions how andif we need to assess the service design tools and their usability in the context of organisations’design maturity. Maps and tool intheservice design toolbox are perceived as straightforward by some organisations, however for organisations with low service design maturitysuch tools can pose challenges in how to utilise and leverage their potential. As a direction for future studies, this research agendasheds light on howcommon servicedesign toolsareaffected by organisational usability and maturity.

Original language	English
Title of host publication	ServDes2023 : Entanglements and Flows Service Encounters and Meanings
Number of pages	8
Publisher	Linköping University Electronic Press
Publication date	29 Nov 2023
Pages	759-768
ISBN (Print)	978-91-8075-476-7
ISBN (Electronic)	1650-3740
DOIs	https://doi.org/10.3384/ecp203
Publication status	Published - 29 Nov 2023
Event	ServDes2023: Entanglements and Flows Service Encounters and Meanings - Rio de Janeiro, Rio de Janeiro, Brazil Duration: 11 Jul 2023 → 14 Jul 2023

Conference

Conference	ServDes2023
Location	Rio de Janeiro
Country/Territory	Brazil
City	Rio de Janeiro
Period	11/07/2023 → 14/07/2023

Keywords

Service design tools
Organisational design maturity
Usability assessment
Research agenda
Design toolbox challenges

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10.3384/ecp203Licence: Unspecified

Cite this

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title = "Proposing organisational usability as an enabler of organisational service design maturity",

abstract = "This reflective paper proposesa research agenda that investigatesand questions how andif we need to assess the service design tools and their usability in the context of organisations{\textquoteright}design maturity. Maps and tool intheservice design toolbox are perceived as straightforward by some organisations, however for organisations with low service design maturitysuch tools can pose challenges in how to utilise and leverage their potential. As a direction for future studies, this research agendasheds light on howcommon servicedesign toolsareaffected by organisational usability and maturity.",

keywords = "Service design tools, Organisational design maturity, Usability assessment, Research agenda, Design toolbox challenges",

author = "Lene Nielsen and Harre, {Olivia Thomassen} and Jose Abdelnour-Nocera and Christina Li",

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month = nov,

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doi = "10.3384/ecp203",

language = "English",

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Proposing organisational usability as an enabler of organisational service design maturity. / Nielsen, Lene; Harre, Olivia Thomassen; Abdelnour-Nocera, Jose et al.
ServDes2023: Entanglements and Flows Service Encounters and Meanings. Linköping University Electronic Press, 2023. p. 759-768.

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

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N2 - This reflective paper proposesa research agenda that investigatesand questions how andif we need to assess the service design tools and their usability in the context of organisations’design maturity. Maps and tool intheservice design toolbox are perceived as straightforward by some organisations, however for organisations with low service design maturitysuch tools can pose challenges in how to utilise and leverage their potential. As a direction for future studies, this research agendasheds light on howcommon servicedesign toolsareaffected by organisational usability and maturity.

AB - This reflective paper proposesa research agenda that investigatesand questions how andif we need to assess the service design tools and their usability in the context of organisations’design maturity. Maps and tool intheservice design toolbox are perceived as straightforward by some organisations, however for organisations with low service design maturitysuch tools can pose challenges in how to utilise and leverage their potential. As a direction for future studies, this research agendasheds light on howcommon servicedesign toolsareaffected by organisational usability and maturity.

KW - Service design tools

KW - Organisational design maturity

KW - Usability assessment

KW - Research agenda

KW - Design toolbox challenges

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DO - 10.3384/ecp203

M3 - Article in proceedings

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Y2 - 11 July 2023 through 14 July 2023

ER -

Proposing organisational usability as an enabler of organisational service design maturity

Abstract

Conference

Keywords

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