Proposing organisational usability as an enabler of organisational service design maturity

Lene Nielsen, Olivia Thomassen Harre, Jose Abdelnour-Nocera, Christina Li

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review

Abstract

This reflective paper proposesa research agenda that investigatesand questions how andif we need to assess the service design tools and their usability in the context of organisations’design maturity. Maps and tool intheservice design toolbox are perceived as straightforward by some organisations, however for organisations with low service design maturitysuch tools can pose challenges in how to utilise and leverage their potential. As a direction for future studies, this research agendasheds light on howcommon servicedesign toolsareaffected by organisational usability and maturity.
Original languageEnglish
Title of host publicationServDes2023 : Entanglements and Flows Service Encounters and Meanings
Number of pages8
PublisherLinköping University Electronic Press
Publication date29 Nov 2023
Pages759-768
ISBN (Print)978-91-8075-476-7
ISBN (Electronic) 1650-3740
DOIs
Publication statusPublished - 29 Nov 2023
EventServDes2023: Entanglements and Flows Service Encounters and Meanings - Rio de Janeiro, Rio de Janeiro, Brazil
Duration: 11 Jul 202314 Jul 2023

Conference

ConferenceServDes2023
LocationRio de Janeiro
Country/TerritoryBrazil
CityRio de Janeiro
Period11/07/202314/07/2023

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