Personas is not applicable: local remedies interpreted in a wider context

Kari Rönkkö; Mats Hellman; Britta Kilander; Yvonne Dittrich

doi:10.1145/1011870.1011884

Personas is not applicable: local remedies interpreted in a wider context

Kari Rönkkö
, Mats Hellman
, Britta Kilander
, Yvonne Dittrich

Blekinge Institute of Technology
UIQ Technology AB

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

One of the major problems with participatory design is that it is extremely difficult to apply it to current developments. Software development for the mass market is one aspect of current developments which has been addressed. The problem of how to apply participatory design invariably leads to questioning its relevance to present-day circumstances. It is suggested that new patterns of dominance must be revealed. The usability method known as 'personas' has been demonstrated to remedy the problems of including social and political issues in mass market software developments. This paper demonstrates how the application of personas to a mass market software development project failed because of patterns of dominance in the telecom branch which were unrecognised at the time. The identifying of these patterns of dominance contributes to a better understanding of some of the new patterns of power and domination in mass-market software developments that PD stands before.

Original language	English
Title of host publication	Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004
Editors	Andrew Clement, Peter van den Besselaar
Number of pages	9
Publisher	Association for Computing Machinery
Publication date	2004
Pages	112-120
DOIs	https://doi.org/10.1145/1011870.1011884
Publication status	Published - 2004
Event	Participatory Design: Artful Integration: Interweaving Media, Materials and Practices - Toronto , Canada Duration: 27 Jul 2004 → 31 Jul 2004 Conference number: 8 https://dl.acm.org/doi/proceedings/10.1145/1011870

Conference

Conference	Participatory Design: Artful Integration: Interweaving Media, Materials and Practices
Number	8
Country/Territory	Canada
City	Toronto
Period	27/07/2004 → 31/07/2004
Internet address	https://dl.acm.org/doi/proceedings/10.1145/1011870

Keywords

Participatory design
Personas
Mass-market software development
Power dynamics
Telecommunications

Access to Document

10.1145/1011870.1011884Licence: Unspecified

https://doi.org/10.1145/1011870.1011884

Cite this

Rönkkö, K., Hellman, M., Kilander, B., & Dittrich, Y. (2004). Personas is not applicable: local remedies interpreted in a wider context. In A. Clement, & P. V. D. Besselaar (Eds.), Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004 (pp. 112-120). Association for Computing Machinery. https://doi.org/10.1145/1011870.1011884

Rönkkö, Kari ; Hellman, Mats ; Kilander, Britta et al. / Personas is not applicable: local remedies interpreted in a wider context. Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004. editor / Andrew Clement ; Peter van den Besselaar. Association for Computing Machinery, 2004. pp. 112-120

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title = "Personas is not applicable: local remedies interpreted in a wider context",

abstract = "One of the major problems with participatory design is that it is extremely difficult to apply it to current developments. Software development for the mass market is one aspect of current developments which has been addressed. The problem of how to apply participatory design invariably leads to questioning its relevance to present-day circumstances. It is suggested that new patterns of dominance must be revealed. The usability method known as 'personas' has been demonstrated to remedy the problems of including social and political issues in mass market software developments. This paper demonstrates how the application of personas to a mass market software development project failed because of patterns of dominance in the telecom branch which were unrecognised at the time. The identifying of these patterns of dominance contributes to a better understanding of some of the new patterns of power and domination in mass-market software developments that PD stands before.",

keywords = "Participatory design, Personas, Mass-market software development, Power dynamics, Telecommunications",

author = "Kari R{\"o}nkk{\"o} and Mats Hellman and Britta Kilander and Yvonne Dittrich",

year = "2004",

doi = "10.1145/1011870.1011884",

language = "English",

pages = "112--120",

editor = "Andrew Clement and Besselaar, \{Peter van den\}",

booktitle = "Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004",

publisher = "Association for Computing Machinery",

address = "United States",

note = "Participatory Design: Artful Integration: Interweaving Media, Materials and Practices ; Conference date: 27-07-2004 Through 31-07-2004",

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Rönkkö, K, Hellman, M, Kilander, B & Dittrich, Y 2004, Personas is not applicable: local remedies interpreted in a wider context. in A Clement & PVD Besselaar (eds), Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004. Association for Computing Machinery, pp. 112-120, Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, Toronto , Ontario, Canada, 27/07/2004. https://doi.org/10.1145/1011870.1011884

Personas is not applicable: local remedies interpreted in a wider context. / Rönkkö, Kari; Hellman, Mats; Kilander, Britta et al.
Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004. ed. / Andrew Clement; Peter van den Besselaar. Association for Computing Machinery, 2004. p. 112-120.

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

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T1 - Personas is not applicable: local remedies interpreted in a wider context

AU - Rönkkö, Kari

AU - Hellman, Mats

AU - Kilander, Britta

AU - Dittrich, Yvonne

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PY - 2004

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N2 - One of the major problems with participatory design is that it is extremely difficult to apply it to current developments. Software development for the mass market is one aspect of current developments which has been addressed. The problem of how to apply participatory design invariably leads to questioning its relevance to present-day circumstances. It is suggested that new patterns of dominance must be revealed. The usability method known as 'personas' has been demonstrated to remedy the problems of including social and political issues in mass market software developments. This paper demonstrates how the application of personas to a mass market software development project failed because of patterns of dominance in the telecom branch which were unrecognised at the time. The identifying of these patterns of dominance contributes to a better understanding of some of the new patterns of power and domination in mass-market software developments that PD stands before.

AB - One of the major problems with participatory design is that it is extremely difficult to apply it to current developments. Software development for the mass market is one aspect of current developments which has been addressed. The problem of how to apply participatory design invariably leads to questioning its relevance to present-day circumstances. It is suggested that new patterns of dominance must be revealed. The usability method known as 'personas' has been demonstrated to remedy the problems of including social and political issues in mass market software developments. This paper demonstrates how the application of personas to a mass market software development project failed because of patterns of dominance in the telecom branch which were unrecognised at the time. The identifying of these patterns of dominance contributes to a better understanding of some of the new patterns of power and domination in mass-market software developments that PD stands before.

KW - Participatory design

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KW - Power dynamics

KW - Telecommunications

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BT - Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004

A2 - Clement, Andrew

A2 - Besselaar, Peter van den

PB - Association for Computing Machinery

T2 - Participatory Design: Artful Integration: Interweaving Media, Materials and Practices

Y2 - 27 July 2004 through 31 July 2004

ER -

Rönkkö K, Hellman M, Kilander B, Dittrich Y. Personas is not applicable: local remedies interpreted in a wider context. In Clement A, Besselaar PVD, editors, Proceedings of the Eighth Conference on Participatory Design: Artful Integration: Interweaving Media, Materials and Practices, PDC 2004, Toronto, Ontario, Canada, July 27-31, 2004. Association for Computing Machinery. 2004. p. 112-120 doi: 10.1145/1011870.1011884

Personas is not applicable: local remedies interpreted in a wider context

Abstract

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Keywords

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Cite this