In this paper, the need for management of emerging groupware use is proposed. It is argued that allowing for distributed innovation in use is needed to get the best out of a new groupware system. However, allowing for distributed and thus local innovations of groupware use necessitates management to support the emergent use forms and to design solutions (technical configurations and/or organizational changes) that allow for application that may otherwise be in conflict.
|Title of host publication||Proceedings of the 26th annual ACM international conference on Design of communication|
|Publisher||Association for Computing Machinery|
|Publication status||Published - 2008|