Managing emerging and conflicting groupware use in organisations

    Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review

    Abstract

    In this paper, the need for management of emerging groupware use is proposed. It is argued that allowing for distributed innovation in use is needed to get the best out of a new groupware system. However, allowing for distributed and thus local innovations of groupware use necessitates management to support the emergent use forms and to design solutions (technical configurations and/or organizational changes) that allow for application that may otherwise be in conflict.

    Original languageEnglish
    Title of host publicationProceedings of the 26th annual ACM international conference on Design of communication
    PublisherAssociation for Computing Machinery
    Publication date2008
    Pages249-256
    ISBN (Print)978-1-60558-083-8
    Publication statusPublished - 2008

    Keywords

    • Groupware management
    • Distributed innovation
    • Emergent use forms
    • Technical configurations
    • Organizational changes

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