Managerial Competences for ERP journeys

Pernille Kræmmergaard Jensen, Jeremy Rose

    Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

    Abstract

    This paper investigates the managerial competences required for the complex interactions required to successfully integrate an Enterprise Resource Planning system into an organization—the ERP journey. A feature of the study (a five year longitudinal study of a Danish production company implementing SAP R/3) was the rise and fall of the ERP project managers. The study showed that different stages of the ERP journey required different competences from the managers. A manager with a certain competence mix might successfully oversee part of the ERP journey, but a different blend of competences was required to manage other parts. The paper concludes that a wide range of competences are required: personal, business and technical. The competence mix should be expected to vary through the journey, and is often too much to expect of one person.
    Original languageEnglish
    JournalInformation Systems Frontiers
    Volume2
    Issue number4
    Pages (from-to)199-212
    Number of pages14
    ISSN1387-3326
    Publication statusPublished - 2002

    Keywords

    • ERP systems
    • managerial competences
    • change management

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