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Leakiness and Creepiness in App Space: User Perceptions of Privacy and Mobile App Use.

  • Irina Shklovski
  • , Scott Mainwaring
  • , Halla Hrund Skúladóttir
  • , Höskuldur Borgthorsson

    Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review

    Abstract

    Mobile devices are playing an increasingly intimate role in everyday life. However, users can be surprised when in- formed of the data collection and distribution activities of apps they install. We report on two studies of smartphone users in western European countries, in which users were confronted with app behaviors and their reactions assessed. Users felt their personal space had been violated in “creepy” ways. Using Altman’s notions of personal space and territoriality, and Nissenbaum’s theory of contextual integrity, we account for these emotional reactions and sug- gest that they point to important underlying issues, even when users continue using apps they find creepy.
    Original languageEnglish
    Title of host publicationCHI '14 Proceedings of the SIGCHI Conference on Human Factors in Computing Systems
    PublisherAssociation for Computing Machinery
    Publication date23 Apr 2014
    Pages2347-2356
    ISBN (Print)978-1-4503-2473-1
    DOIs
    Publication statusPublished - 23 Apr 2014
    SeriesACM Annual Conference on Human Factors in Computing Systems (CHI)

    Keywords

    • Mobile devices
    • Data collection
    • User privacy
    • Personal space
    • Contextual integrity

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