ITIL Implementation:  critical success factors a comparative case study using the BPC framework

Keld Pedersen, Pernille Kræmmergaard, Bjarne Christoffer Lynge, Christoffer Dalby Schou

Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review

Original language	English
Journal	Journal of IT Cases and Applications
Volume	12
Issue number	2
ISSN	1522-8053
Publication status	Published - 2010

Cite this

@article{8a383f20aa8e46d8ac335210fc1b9000,

title = "ITIL Implementation: critical success factors a comparative case study using the BPC framework",

author = "Keld Pedersen and Pernille Kr{\ae}mmergaard and Lynge, {Bjarne Christoffer} and {Dalby Schou}, Christoffer",

year = "2010",

language = "English",

volume = "12",

journal = "Journal of IT Cases and Applications",

issn = "1522-8053",

publisher = "Ivy League Publishing",

number = "2",

}

TY - JOUR

T1 - ITIL Implementation: critical success factors a comparative case study using the BPC framework

AU - Pedersen, Keld

AU - Kræmmergaard, Pernille

AU - Lynge, Bjarne Christoffer

AU - Dalby Schou, Christoffer

PY - 2010

Y1 - 2010

M3 - Journal article

VL - 12

JO - Journal of IT Cases and Applications

JF - Journal of IT Cases and Applications

SN - 1522-8053

IS - 2

ER -