ITIL Implementation:  critical success factors a comparative case study using the BPC framework

Keld Pedersen, Pernille Kræmmergaard, Bjarne Christoffer Lynge, Christoffer Dalby Schou

Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

Original languageEnglish
JournalJournal of IT Cases and Applications
Issue number2
Publication statusPublished - 2010

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