"I Just Scroll Through My Stuff Until I Find It or Give Up!": A Contextual Inquiry of PIM on Private Handheld Devices

Amalie Enshelm Jensen; Caroline Møller Jægerfelt; Sanne Francis; Birger Larsen; Toine Bogers

doi:10.1145/3176349.3176394

"I Just Scroll Through My Stuff Until I Find It or Give Up!": A Contextual Inquiry of PIM on Private Handheld Devices

Amalie Enshelm Jensen, Caroline Møller Jægerfelt, Sanne Francis, Birger Larsen, Toine Bogers

Aalborg University

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

Abstract

While ownership and usage of handheld devices such as smartphones and tablets continues to grow at a rapid pace, we do not have complete picture of how people manage personal information on these devices. The few existing studies have typically used interview or survey methods to focus on personal information management (PIM) practices on smartphones. We present the results of an exploratory contextual inquiry study of PIM practices aimed at providing a structured, naturalistic overview of PIM on both smartphones and tablets. We find that people use multiple complementary strategies to acquire different types of information on their devices, and that people rely strongly on automatic chronological ordering instead of organization by subject, although this pays off most for smaller information collections. Deletion of information is strongly influenced by usefulness and personal attachment. Finally, we find that people strongly prefer browsing over search when retrieving information from their devices.

Original language	English
Title of host publication	CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval
Number of pages	10
Place of Publication	New York, NY, USA
Publisher	Association for Computing Machinery
Publication date	2018
Pages	140-149
ISBN (Print)	978-1-4503-4925-3
DOIs	https://doi.org/10.1145/3176349.3176394
Publication status	Published - 2018
Externally published	Yes
Event	CHIIR 2018: 3rd ACM SIGIR Conference on Information Interaction and Retrieval - New Brunswick, NJ, USA, New Brunswick, United States Duration: 11 Mar 2018 → 15 Mar 2018 Conference number: 3 http://sigir.org/chiir2018/

Conference

Conference	CHIIR 2018: 3rd ACM SIGIR Conference on Information Interaction and Retrieval
Number	3
Location	New Brunswick, NJ, USA
Country/Territory	United States
City	New Brunswick
Period	11/03/2018 → 15/03/2018
Internet address	http://sigir.org/chiir2018/

Series	CHIIR '18
ISSN	0305-4985

Keywords

Personal Information Management (PIM)
Handheld Devices
Smartphones and Tablets
Information Retrieval
Browsing vs. Search

Access to Document

10.1145/3176349.3176394

Cite this

Jensen, A. E., Jægerfelt, C. M., Francis, S., Larsen, B., & Bogers, T. (2018). "I Just Scroll Through My Stuff Until I Find It or Give Up!": A Contextual Inquiry of PIM on Private Handheld Devices. In CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval (pp. 140-149). Association for Computing Machinery. https://doi.org/10.1145/3176349.3176394

Jensen, Amalie Enshelm ; Jægerfelt, Caroline Møller ; Francis, Sanne et al. / "I Just Scroll Through My Stuff Until I Find It or Give Up!" : A Contextual Inquiry of PIM on Private Handheld Devices. CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval. New York, NY, USA : Association for Computing Machinery, 2018. pp. 140-149 (CHIIR '18).

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abstract = "While ownership and usage of handheld devices such as smartphones and tablets continues to grow at a rapid pace, we do not have complete picture of how people manage personal information on these devices. The few existing studies have typically used interview or survey methods to focus on personal information management (PIM) practices on smartphones. We present the results of an exploratory contextual inquiry study of PIM practices aimed at providing a structured, naturalistic overview of PIM on both smartphones and tablets. We find that people use multiple complementary strategies to acquire different types of information on their devices, and that people rely strongly on automatic chronological ordering instead of organization by subject, although this pays off most for smaller information collections. Deletion of information is strongly influenced by usefulness and personal attachment. Finally, we find that people strongly prefer browsing over search when retrieving information from their devices.",

keywords = "Personal Information Management (PIM), Handheld Devices, Smartphones and Tablets, Information Retrieval, Browsing vs. Search, Personal Information Management (PIM), Handheld Devices, Smartphones and Tablets, Information Retrieval, Browsing vs. Search",

author = "Jensen, {Amalie Enshelm} and J{\ae}gerfelt, {Caroline M{\o}ller} and Sanne Francis and Birger Larsen and Toine Bogers",

year = "2018",

doi = "10.1145/3176349.3176394",

language = "English",

isbn = "978-1-4503-4925-3",

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publisher = "Association for Computing Machinery",

pages = "140--149",

booktitle = "CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval",

address = "United States",

note = "CHIIR 2018: 3rd ACM SIGIR Conference on Information Interaction and Retrieval, CHIIR 2018 ; Conference date: 11-03-2018 Through 15-03-2018",

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}

Jensen, AE, Jægerfelt, CM, Francis, S, Larsen, B & Bogers, T 2018, "I Just Scroll Through My Stuff Until I Find It or Give Up!": A Contextual Inquiry of PIM on Private Handheld Devices. in CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval. Association for Computing Machinery, New York, NY, USA, CHIIR '18, pp. 140-149, CHIIR 2018: 3rd ACM SIGIR Conference on Information Interaction and Retrieval, New Brunswick, New Jersey, United States, 11/03/2018. https://doi.org/10.1145/3176349.3176394

"I Just Scroll Through My Stuff Until I Find It or Give Up!": A Contextual Inquiry of PIM on Private Handheld Devices. / Jensen, Amalie Enshelm; Jægerfelt, Caroline Møller; Francis, Sanne et al.
CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval. New York, NY, USA: Association for Computing Machinery, 2018. p. 140-149 (CHIIR '18).

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research › peer-review

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AU - Francis, Sanne

AU - Larsen, Birger

AU - Bogers, Toine

N1 - Conference code: 3

PY - 2018

Y1 - 2018

N2 - While ownership and usage of handheld devices such as smartphones and tablets continues to grow at a rapid pace, we do not have complete picture of how people manage personal information on these devices. The few existing studies have typically used interview or survey methods to focus on personal information management (PIM) practices on smartphones. We present the results of an exploratory contextual inquiry study of PIM practices aimed at providing a structured, naturalistic overview of PIM on both smartphones and tablets. We find that people use multiple complementary strategies to acquire different types of information on their devices, and that people rely strongly on automatic chronological ordering instead of organization by subject, although this pays off most for smaller information collections. Deletion of information is strongly influenced by usefulness and personal attachment. Finally, we find that people strongly prefer browsing over search when retrieving information from their devices.

AB - While ownership and usage of handheld devices such as smartphones and tablets continues to grow at a rapid pace, we do not have complete picture of how people manage personal information on these devices. The few existing studies have typically used interview or survey methods to focus on personal information management (PIM) practices on smartphones. We present the results of an exploratory contextual inquiry study of PIM practices aimed at providing a structured, naturalistic overview of PIM on both smartphones and tablets. We find that people use multiple complementary strategies to acquire different types of information on their devices, and that people rely strongly on automatic chronological ordering instead of organization by subject, although this pays off most for smaller information collections. Deletion of information is strongly influenced by usefulness and personal attachment. Finally, we find that people strongly prefer browsing over search when retrieving information from their devices.

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KW - Smartphones and Tablets

KW - Information Retrieval

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M3 - Article in proceedings

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BT - CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval

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ER -

Jensen AE, Jægerfelt CM, Francis S, Larsen B, Bogers T. "I Just Scroll Through My Stuff Until I Find It or Give Up!": A Contextual Inquiry of PIM on Private Handheld Devices. In CHIIR 2018 - Proceedings of the 2018 Conference on Human Information Interaction and Retrieval. New York, NY, USA: Association for Computing Machinery. 2018. p. 140-149. (CHIIR '18). doi: 10.1145/3176349.3176394

"I Just Scroll Through My Stuff Until I Find It or Give Up!": A Contextual Inquiry of PIM on Private Handheld Devices

Abstract

Conference

Keywords

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