How to Succeed with Multichannel Management: A Case Study of Cross-Organizational Collaboration Surrounding a Mandatory Self-Service Application for Danish Single Parents

Christian Østergaard Madsen, Pernille Kræmmergaard

Business IT

Research output: Journal Article or Conference Article in Journal › Journal article › Research › peer-review

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4til80: Fra fire til firs procent? Diffusion og Domesticering af webbaserede selvbetjeningsløsninger til offentlige ydelser.
Kræmmergaard, P. (PI), Ling, R. (CoI) & Østergaard Madsen, C. (CoI)
Danish Council for Strategic Research
01/08/2012 → 23/11/2015
Project: Research