How to Migrate Citizens Online and Reduce Traffic on Traditional Channels Through Multichannel Management: A case study of cross-organizational collaboration surrounding a mandatory self-service application

Christian Østergaard Madsen
, Pernille Kræmmergaard

Research Centre for Government IT

Research output: Conference Article in Proceeding or Book/Report chapter › Book chapter › Research › peer-review

2 results
- Relevance

Kundevendte tiltag i ATP og Udbetaling Danmark
Østergaard Madsen, C. (PI)
ATP
01/02/2016 → 31/01/2018
Project: Research
4til80: Fra fire til firs procent? Diffusion og Domesticering af webbaserede selvbetjeningsløsninger til offentlige ydelser.
Kræmmergaard, P. (PI), Ling, R. (CoI) & Østergaard Madsen, C. (CoI)
Danish Council for Strategic Research
01/08/2012 → 23/11/2015
Project: Research