How participation is practiced? –Extension of Participatory Design Model

Mika Yasuoka Jensen, Takahito Kamihira

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


Last few years, we have witnessed of an increased value of stakeholder participation on service design. In spite of the attention to the participation on design, we have only a limited common ground what participation means. Participants, definition, process, purpose and expectation of participation are varied from practice to practice, and consequently suggested best methods were different. However we call them all as participation and not explicitly articulated its meanings in a relative scale. Seeing varied participation metamorphoses as an indispensable contribution for a further advancement of service design community, this paper introduces one way of identifying participation with a conceptual diagram. Our diagram is to provide a springboard for constructive discussion among service design researchers, practitioners as well as participants themselves, by identifying and clarifying characteristics of participation in four styles with five aspects.
Original languageEnglish
Title of host publicationService Design Geographies. Proceedings of the ServDes2016 Conference
Number of pages12
PublisherLinköping University Electronic Press
Publication date24 May 2016
ISBN (Print)978-91-7685-738-0
Publication statusPublished - 24 May 2016
EventThe ServDes Conference 2016 - Aalborg University, A.C. Meyers Vænge 15 2450, Copenhagen SV, Copenhagen, Denmark
Duration: 24 May 201626 May 2016
Conference number: 2016


ConferenceThe ServDes Conference 2016
LocationAalborg University, A.C. Meyers Vænge 15 2450, Copenhagen SV
Internet address


  • Living labs
  • Co-design
  • model
  • Participatory Design


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