How might we? Co-constructing recommendations on digital and organizational change

ABSTRACT
This article accounts for the process of co-constructing knowledge as a set of recommendations on digital and organizational change for the museum sector. The recommendations were formulated at the end of an 18-month-long action research project with 10 participating museums from EU and the USA. Here we analyze the contextual background for the recommendations and show how the initially open knowledge generating process was stepwise condensed into four so-called How Might We questions that served as the foundation for outlining the final recommendations. The article provides an overview of a design thinking process that could be applied in other museums and thereby contributes with an informative account of how design-led processes can be employed to support museums in facilitating organizational change.