How Do You Get Developers to Care for the Itches of Others?: Introducing Usability to an Open Source Community

Lene Nielsen; Mads Bødker; Rikke Ørngreen

doi:10.7146/dpb.v35i580.7139

How Do You Get Developers to Care for the Itches of Others? Introducing Usability to an Open Source Community

Lene Nielsen, Mads Bødker, Rikke Ørngreen

Copenhagen Business School

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research

Abstract

The focus of this paper is the study of distribution of knowledge about actual users and actual use to a distributed open source software organization. While there is an increasing use of open source systems in various types of organizations, the assumption is that the types of users and work situations are differentiated. These issues have not been sufficiently explored from within the open source development community, and knowledge about users and use situation need to be investigated and the knowledge disseminated to the development community.
Various attempts to introduce end-user issues are presented. Lastly, in an attempt to understand the preconditions for an understanding of users within an open source development environment, a discussion between members of a usabilityoriented fraction within the organization is analyzed. In this analysis, understanding HCI and end-users as boundary objects for the organization discloses how an insufficient coordination and translation of these, for HCI, key terms leads to a flawed organizational implementation of usercentered approaches.

Original language	English
Title of host publication	Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006
Editors	Olav Bertelsen, Martin Brynskov, Peter Dalsgård, Ole Iversen, Marianne Graves Petersen, Martin Wetterstrand
Number of pages	2
Place of Publication	Aarhus
Publisher	Aarhus Universitet
Publication date	Nov 2006
Pages	13-14
DOIs	https://doi.org/10.7146/dpb.v35i580.7139
Publication status	Published - Nov 2006
Externally published	Yes
Event	The Sixth Danish Human-Computer Interaction (HCI) Research Symposium 2006, University of Århus - Århus, Denmark Duration: 15 Nov 2006 → 15 Nov 2006 Conference number: 6

Conference

Conference	The Sixth Danish Human-Computer Interaction (HCI) Research Symposium 2006, University of Århus
Number	6
Country/Territory	Denmark
City	Århus
Period	15/11/2006 → 15/11/2006

Series	Daimi Report Series
Number	PB 580

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lene_nielsen_et_al_how_do_you_get_developers_to_care_publishersversionFinal published version, 7.31 MBLicence: CC BY-NC-ND

https://tidsskrift.dk/daimipb/article/view/7139/6102Licence: CC BY-NC-ND

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Nielsen, L., Bødker, M., & Ørngreen, R. (2006). How Do You Get Developers to Care for the Itches of Others? Introducing Usability to an Open Source Community. In O. Bertelsen, M. Brynskov, P. Dalsgård, O. Iversen, M. Graves Petersen, & M. Wetterstrand (Eds.), Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006 (pp. 13-14). Aarhus Universitet. https://doi.org/10.7146/dpb.v35i580.7139

Nielsen, Lene ; Bødker, Mads ; Ørngreen, Rikke. / How Do You Get Developers to Care for the Itches of Others? Introducing Usability to an Open Source Community. Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006. editor / Olav Bertelsen ; Martin Brynskov ; Peter Dalsgård ; Ole Iversen ; Marianne Graves Petersen ; Martin Wetterstrand. Aarhus : Aarhus Universitet, 2006. pp. 13-14 (Daimi Report Series; No. PB 580).

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title = "How Do You Get Developers to Care for the Itches of Others?: Introducing Usability to an Open Source Community",

abstract = "The focus of this paper is the study of distribution of knowledge about actual users and actual use to a distributed open source software organization. While there is an increasing use of open source systems in various types of organizations, the assumption is that the types of users and work situations are differentiated. These issues have not been sufficiently explored from within the open source development community, and knowledge about users and use situation need to be investigated and the knowledge disseminated to the development community.Various attempts to introduce end-user issues are presented. Lastly, in an attempt to understand the preconditions for an understanding of users within an open source development environment, a discussion between members of a usabilityoriented fraction within the organization is analyzed. In this analysis, understanding HCI and end-users as boundary objects for the organization discloses how an insufficient coordination and translation of these, for HCI, key terms leads to a flawed organizational implementation of usercentered approaches.",

author = "Lene Nielsen and Mads B{\o}dker and Rikke {\O}rngreen",

year = "2006",

month = nov,

doi = "10.7146/dpb.v35i580.7139",

language = "English",

series = "Daimi Report Series",

publisher = "Aarhus Universitet",

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pages = "13--14",

editor = "Olav Bertelsen and Martin Brynskov and Peter Dalsg{\aa}rd and Ole Iversen and {Graves Petersen}, Marianne and Martin Wetterstrand",

booktitle = "Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006",

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Nielsen, L, Bødker, M & Ørngreen, R 2006, How Do You Get Developers to Care for the Itches of Others? Introducing Usability to an Open Source Community. in O Bertelsen, M Brynskov, P Dalsgård, O Iversen, M Graves Petersen & M Wetterstrand (eds), Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006. Aarhus Universitet, Aarhus, Daimi Report Series, no. PB 580, pp. 13-14, The Sixth Danish Human-Computer Interaction (HCI) Research Symposium 2006, University of Århus, Århus, Denmark, 15/11/2006. https://doi.org/10.7146/dpb.v35i580.7139

How Do You Get Developers to Care for the Itches of Others? Introducing Usability to an Open Source Community. / Nielsen, Lene; Bødker, Mads; Ørngreen, Rikke.
Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006. ed. / Olav Bertelsen; Martin Brynskov; Peter Dalsgård; Ole Iversen; Marianne Graves Petersen; Martin Wetterstrand. Aarhus: Aarhus Universitet, 2006. p. 13-14 (Daimi Report Series; No. PB 580).

Research output: Conference Article in Proceeding or Book/Report chapter › Article in proceedings › Research

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T2 - The Sixth Danish Human-Computer Interaction (HCI) Research Symposium 2006, University of Århus

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AB - The focus of this paper is the study of distribution of knowledge about actual users and actual use to a distributed open source software organization. While there is an increasing use of open source systems in various types of organizations, the assumption is that the types of users and work situations are differentiated. These issues have not been sufficiently explored from within the open source development community, and knowledge about users and use situation need to be investigated and the knowledge disseminated to the development community.Various attempts to introduce end-user issues are presented. Lastly, in an attempt to understand the preconditions for an understanding of users within an open source development environment, a discussion between members of a usabilityoriented fraction within the organization is analyzed. In this analysis, understanding HCI and end-users as boundary objects for the organization discloses how an insufficient coordination and translation of these, for HCI, key terms leads to a flawed organizational implementation of usercentered approaches.

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BT - Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006

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ER -

Nielsen L, Bødker M, Ørngreen R. How Do You Get Developers to Care for the Itches of Others? Introducing Usability to an Open Source Community. In Bertelsen O, Brynskov M, Dalsgård P, Iversen O, Graves Petersen M, Wetterstrand M, editors, Proceedings of the Sixth Danish Human-Computer Interaction Research Symposium. DHRS 2006. Aarhus: Aarhus Universitet. 2006. p. 13-14. (Daimi Report Series; No. PB 580). doi: 10.7146/dpb.v35i580.7139

How Do You Get Developers to Care for the Itches of Others? Introducing Usability to an Open Source Community

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