| Original language | Danish |
|---|---|
| Title of host publication | CRM 5.0 De Ustyrlige Kunder i En digital Tidsalder |
| Editors | Per Østergaard Jacobsen |
| Publisher | Efficiens |
| Publication date | 2020 |
| Edition | 1 |
| Pages | 315-348 |
| Chapter | 14 |
| ISBN (Print) | 978-87-995714-3-7 |
| Publication status | Published - 2020 |
Forandringsledelse
Research output: Conference Article in Proceeding or Book/Report chapter › Book chapter › Education