Abstract
Digitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on social-materiality and digital service innovation with empirical insights. Based in this, we propose five principles of importance for successful digital service innovation in social care: 1) mutual adaption; 2) piloting; 3) empowered; 4) situated re-innovation, and 5) continuous innovation.
| Original language | English |
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| Title of host publication | Proceedings of the 51st Hawaii International Conference on System Sciences |
| Publisher | AIS Electronic Library (AISeL) |
| Publication date | Jan 2018 |
| Pages | 1086-1095 |
| ISBN (Electronic) | 978-0-9981331-1-9 |
| DOIs | |
| Publication status | Published - Jan 2018 |
| Event | Hawaii International Conference on Information Sciences 2018 - Hilton Waikoloa Village, Waikokoa Vilage, United States Duration: 3 Jan 2018 → 6 Jan 2018 http://hicss.hawaii.edu/ |
Conference
| Conference | Hawaii International Conference on Information Sciences 2018 |
|---|---|
| Location | Hilton Waikoloa Village |
| Country/Territory | United States |
| City | Waikokoa Vilage |
| Period | 03/01/2018 → 06/01/2018 |
| Internet address |
Keywords
- Digitalization
- Social care
- Home care services
- Social materiality
- Digital service innovation