Five Principles for Digital Service Innovation in Social Care

Gitte Tjørnehøj, Hanne Westh Nicolajsen

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


Digitalization in the public sector is growing to also include areas such as social care. We investigate the digital service innovation process within home care services in a Danish municipality. Inspired by theory on social materiality, we argue for an approach to digital service innovation within social care as an ongoing and entangled development of human and technological resources. We take an abductive approach as we combine theory on social-materiality and digital service innovation with empirical insights. Based in this, we propose five principles of importance for successful digital service innovation in social care: 1) mutual adaption; 2) piloting; 3) empowered; 4) situated re-innovation, and 5) continuous innovation.
Original languageEnglish
Title of host publicationProceedings of the 51st Hawaii International Conference on System Sciences
PublisherAIS Electronic Library (AISeL)
Publication dateJan 2018
ISBN (Electronic)978-0-9981331-1-9
Publication statusPublished - Jan 2018
EventHawaii International Conference on Information Sciences 2018 - Hilton Waikoloa Village, Waikokoa Vilage, United States
Duration: 3 Jan 20186 Jan 2018


ConferenceHawaii International Conference on Information Sciences 2018
LocationHilton Waikoloa Village
Country/TerritoryUnited States
CityWaikokoa Vilage
Internet address


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