Exploring diversity perceptions in a community through a Q&A chatbot

Peter Kun, Amalia De Götzen, Miriam Bidoglia, Niels Jørgen Gommesen, George Gaskell

Research output: Conference Article in Proceeding or Book/Report chapterArticle in proceedingsResearchpeer-review


While diversity has become a debated issue in design, very little research exists on positive use-cases for diversity beyond scholarly criticism. The current work addresses this gap through the case of a diversity-aware chatbot, exploring what benefits a diversity-aware chatbot could bring to people and how do people interpret diversity when being presented with it. In this paper, we motivate a Q&A chatbot as a technology probe and deploy it in two student communities within a study. During the study, we collected contextual data on people's expectations and perceptions when presented with diversity. Our key findings show that people seek out others with shared niche interests, or their search is driven by exploration and inspiration when presented with diversity. Although interacting through a chatbot is limited, participants found the engagement novel and interesting to motivate future research.
Original languageEnglish
Title of host publicationDRS2022: Bilbao
Number of pages20
Publisher Design Research Society
Publication date25 Jun 2022
ISBN (Electronic)978-1-91229-457-2
Publication statusPublished - 25 Jun 2022
Externally publishedYes
EventDesign Research Society Conference 2022 - Bilbao, Spain
Duration: 23 Jul 202230 Jul 2022


ConferenceDesign Research Society Conference 2022
SeriesProceedings of DRS


  • Diversity in Design
  • Diversity-aware Chatbot
  • User Perceptions
  • Technology Probe
  • Social Interaction


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