TY - JOUR
T1 - Exploring Customer Influence on the Agile Transformation of Service Providers
AU - Aagaard Glud, Jeppe
AU - Hansen-Schwartz, Kevin Helge
AU - Ciriello, Raffaele
PY - 2019
Y1 - 2019
N2 - Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.
AB - Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.
KW - agile development
KW - agile transformation
KW - agile adoption
KW - practices
KW - software
KW - customer involvement
KW - field study
UR - https://www.researchgate.net/publication/331063874_Exploring_Customer_Influence_on_the_Agile_Transformation_of_Service_Providers
UR - https://2019.icse-conferences.org/track/icse-2019-Posters?track=ICSE%20Posters#event-overview
M3 - Journal article
JO - Proceedings of the International Conference on Software Engineering
JF - Proceedings of the International Conference on Software Engineering
SN - 0270-5257
ER -