Exploring Customer Influence on the Agile Transformation of Service Providers

Jeppe Aagaard Glud, Kevin Helge Hansen-Schwartz, Raffaele Ciriello

    Research output: Journal Article or Conference Article in JournalJournal articleResearchpeer-review

    Abstract

    Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.
    Original languageEnglish
    JournalProceedings of the International Conference on Software Engineering
    ISSN0270-5257
    Publication statusPublished - 2019

    Keywords

    • agile development
    • agile transformation
    • agile adoption
    • practices
    • software
    • customer involvement
    • field study

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