Designing the City: Challenges and Opportunities in Digital Public Service Design

Suzan Boztepe, Mareike Glöss, Erik Grönvall, Jörn Christiansson, Per Linde

Research output: Conference Article in Proceeding or Book/Report chapterBook chapterResearchpeer-review


Municipalities around the world have become increasingly reliant upon digital technologies in their everyday operations. In pursuit of a faster, cheaper, and more efficient local government, service platforms and applications that mediate citizen-government interactions, smart city infrastructures, and automated decision-making systems have proliferated. More recently, digital technologies are also sought to address socially complex issues and foster civic engagement. These ambitions, motivated by both rational and democratic perspectives, however, confront many challenges such as designing with wide heterogeneous groups, navigating organizational structures, and dealing with the political agendas and conflicting perspectives of multiple stakeholders. Designing digital technologies for municipalities, therefore, requires an ability to address the technical, social, institutional, and political challenges critically, practically, and holistically. This hybrid workshop aims to bring together researchers and practitioners to (1) explore how this could be achieved and (2) map the existing and emerging challenges and opportunities for designing public digital services and technologies.
Original languageEnglish
Title of host publicationC&T '23: Proceedings of the 11th International Conference on Communities and Technologies : Humanization of Digital Technologies
Number of pages4
PublisherAssociation for Computing Machinery
Publication date29 May 2023
Publication statusPublished - 29 May 2023
Event11th International Conference on Communities and Technologies: HUMANIZATION OF DIGITAL TECHNOLOGIES - Lahti, Finland
Duration: 29 May 20232 Jun 2023
Conference number: 11


Conference11th International Conference on Communities and Technologies
Internet address


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